Indigo Star
Indigo star position + schiffsdaten.
Indigo Star © Facebook Indigo Star
Indigo Star Schiffsdaten
Indigo Star aktuelle Position
Die jacht indigo star: eleganz auf hoher see.
Die Jacht Indigo Star verkörpert Luxus und Raffinesse auf den Weltmeeren. Mit ihrem einzigartigen Design und exquisiten Details setzt sie Maßstäbe für anspruchsvolle Seereisen. Erfahren Sie mehr über dieses maritime Meisterwerk.
Design und Ausstattung
Die Indigo Star ist ein wahres Kunstwerk der Ingenieurskunst und Designästhetik. Ihre schlanken Linien und das hochglanzpolierte Äußere ziehen die Blicke auf sich, während das Interieur eine Oase der Entspannung und des Komforts bietet. Jeder Raum ist mit feinsten Materialien und handgefertigten Details ausgestattet, die höchste Standards erfüllen.
Technische Spezifikationen
Mit einer Länge von 38 Metern bietet die Indigo Star nicht nur Platz für exquisite Unterhaltungsbereiche, sondern auch für eine beeindruckende Auswahl an Wassersportausrüstung. Modernste Technologie sorgt für eine reibungslose Fahrt, während leistungsstarke Motoren Geschwindigkeit und Stabilität gewährleisten.
Innenausstattung und Komfort
Der Innenraum der Indigo Star vereint zeitlose Eleganz mit modernem Komfort. Großzügige Schlafzimmer mit en-suite Badezimmern, ein geräumiges Wohnzimmer und ein formeller Essbereich bieten den Gästen eine luxuriöse Wohnatmosphäre. Jedes Detail wurde sorgfältig kuratiert, um den Aufenthalt an Bord unvergesslich zu machen.
Die Jacht Indigo Star verkörpert den Höhepunkt des Luxus und der Eleganz auf hoher See. Mit ihrem außergewöhnlichen Design, ihrer erstklassigen Ausstattung und einem unvergleichlichen Service bietet sie ihren Gästen eine Erfahrung, die jeden Anspruch übertrifft. Ob für einen erholsamen Familienurlaub oder eine luxuriöse Feier auf See, die Indigo Star setzt neue Maßstäbe für maritime Exzellenz.
Was Kostet die Yacht der Geissens zur Miete?
Auf der Webseite „indigostar.de“ kann man die Yacht, während der Hauptsaison für 85.000 € zzgl. TVA + APA für eine Woche Buchen. Für Charter Anfragen können sie auf der Internetseite eine Anfrage senden.
Indigo Star Video
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„Die Indigo Star brachte uns sicher zu jedem Fleck auf dieser Erde. Wir könnten uns keine verlässlichere Yacht wünschen.“ - Familie Geiss
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Start your own Adventure – Indigo Star
Die Indigo Star wurde 1995 erbaut.
Motorleistung
Die Motorleistung der Indigo Star beträgt 2×1704
Länge und Breite
Die Maße der Indigo Star:
Länge: 38 m Breite: 7.7 m
Geschwindigkeit
Geschwindigkeit max. / Durchschnitt:
15.9 / 13.3 Knoten
- Die Geissens
- Geiss TV GmbH
- Roberto Geissini
- Maison Prestige
Wem gehört die Jacht "Indigo Star" der Geissens wirklich?
25.03.23, 18:24 - Promiflash Redaktion
Besitzen Die Geissens in Wirklichkeit gar nicht die Jacht "Indigo Star"? Seit 2011 begeistert der Alltag der reichen Familie um Robert Geiss (59) und seiner Frau Carmen Geiss (57) die Zuschauer im deutschen TV. In der Doku-Serie wird immer wieder gezeigt, wie Luxusleben aussehen kann. Eine nicht unwichtige Rolle dabei spielt die Jacht der vierköpfigen Familie, auf der sie es sich immer wieder gut gehen lässt. Doch offenbar gehört der Familie dieses Luxusgut gar nicht.
Wie die Bild recherchiert hat, ist das 38 Meter lange Schiff wohl im Besitz der Ghost Shipping Company S.A., die ihren Sitz in Luxemburg hat. Dennoch ziert die Jacht das Logo von Roberts Modemarke "Roberto Geissini" und sorgt damit für einen ordentlichen Werbeboost. Der 59-Jährige soll wohl im Besitz von Anteilen des Schiffverleihunternehmens sein – um wie viele es sich handelt, ist jedoch nicht bekannt.
Nach eigenen Aussagen soll es der Familie jedoch nicht an Geld mangeln. Im OMR Podcast plauderte der Unternehmer über seine finanziellen Mittel . "Die 100 Millionen Euro habe ich voll. Das ist die Rente, das ist die Basis, damit ich auch mit 70 Jahren noch ruhig leben kann" , verriet er – allein durch sein ehemaliges Modelabel Uncle Sam habe er einiges an Geld verdient.
Tipps für Promiflash? Einfach E-Mail an: [email protected]
Roberto Geissini ist ein exklusives Fashion Label vom Besitzer der Indigo Star I: Robert Geiss. Die Yacht ist das Spiegelbild aller Facetten von Roberto Geissini. Der unvergleichliche, roughe Charme gründet in purem Luxus.
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Die Geissens: Diese Frau sorgt für Stress auf der neuen Yacht
Das Wichtigste in Kürze
- Die Geissens erwarten Oma Margret und Opa Reinhold auf ihrer neuen Yacht.
- Vor dem Besuch hat Robert Geiss jedoch richtig Bammel.
- Seine Töchter prophezeien sogar: «Das nimmt heute kein gutes Ende.»
Familie Geiss erwartet in Dénia, Spanien, besonderen Besuch. Die Grosseltern Margret und Reinhold sind auf dem Weg zur neuen Yacht der Familie. Doch das bringt auch eine gewisse Anspannung mit sich – besonders für Robert (60), wie « RTL » meldet.
Robert hat eine besondere Beziehung zu seiner Mutter Margret. «Bei meiner Mutter war es schon früher so. Wenn eine Parfumflasche heruntergefallen ist bei ihr im Badezimmer, hat sie es gesehen. Vor ihr konnte man wenig geheim halten», sagt er.
Schauen Sie sich die Folgen der «Geissens» an?
Diese ständige Wachsamkeit seiner Mutter hat bei ihm offenbar Spuren hinterlassen.
Vorbereitungen auf Hochtouren bei den Geissens
Vor dem grossen Besuch wird jedes Detail genau unter die Lupe genommen. Carmen (58) sorgt dafür , dass alles perfekt aussieht.
«Carmen schaut jetzt noch mal, ob alles ordentlich ist, denn natürlich soll es hier nicht, wie bei Messis aussehen. Wir wollen ja einen guten Eindruck hinterlassen . Gerade beim ersten Mal», erklärt Robert.
Aber nicht nur das Aussehen der Yacht steht bei den Geissens im Fokus. Auch Davina und Shania Tyra bereiten Geschenke vor: «Wir freuen uns auf Oma, aber natürlich gehört sich dann auch ein Gastgeschenk.» Sie hoffen damit auch ein wenig, die Stimmung ihrer Grossmutter zu verbessern.
«Das nimmt heute kein gutes Ende»
Als Margret an Bord kommt, ist ihre Laune nicht die beste. Sie kritisiert Shania Tyra für ihre Haarfarbe und bemängelt «Falten im Teppich» auf der Yacht. Auch ein Fleck auf dem Sessel und ein unangenehmer Geruch in der Badewanne entgehen ihr nicht.
Davina und Shania befürchten das Schlimmste: «Das nimmt heute kein gutes Ende.» «Die Geissens – Eine schrecklich glamouröse Familie» läuft heute um 20.15 Uhr bei «RTLZwei».
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- Promi & Show
Luxus-Yacht „Indigo Star“ – darum gehört das Schiff gar nicht den Geissens
Stand: 09.08.2024, 15:13 Uhr
Von: Sarah Isele
Die bekannte Luxus-Yacht der Geissens „Indigo Star“ ist oft bei ihrer Sendung im TV zu sehen. Doch nun stellt sich heraus, dass das Boot gar nicht der Familie selbst gehört.
Wer regelmäßig RTLZWEI schaut, wird diese Familie garantiert kennen. Die Geissens sind schrecklich glamourös – und auch schrecklich reich. Ihren Reichtum stellen sie gerne bei „Die Geissens – Eine schrecklich glamouröse Familie“ zur Schau und nehmen die Zuschauer mit auf ihre Reisen durch die Welt. Die Familie besteht aus Vater Robert, Mutter Carmen und den beiden Töchtern Davina und Shania. Auch die Yacht der Familie ist in vielen Folgen zu sehen und gilt schon als das „Wohnzimmer“ der Familie. Doch das Prunk-Schiff gehört ihnen gar nicht.
Luxus-Yacht gehört nicht den Geissens: Der Reichtum der Familie
Wer die Geissens kennt, weiß auch ganz genau, dass die Familie gerne mal mit ihrem Prunk prahlt. Dabei sollte man auch wissen, dass Vater Robert ein echter Self-Made-Millionär ist, da er bereits in den 80er Jahren zusammen mit seinem Bruder sein eigenes Mode-Label eröffnet hat, welches er neun Jahre später wieder verkaufte. Aber auch Carmen und die Töchter Davina und Shania bringen Kohle nach Hause – so sind die Geissens reich geworden .
Aucht gibt Papa Robert Geiss in einem Podcast des OMR preis: „Die 100 Millionen habe ich voll. Das ist die Rente, das ist die Basis, damit ich auch mit 70 noch ruhig leben kann.“ Tatsächlich ist, laut dem Wirtschaftsmagazin Business Insider , über die Zeit bei den Geissens ein Firmenimperium entstanden. Laut dem Magazin stecken die Geissens aber auch in Schulden in Millionenhöhe und auch die Yacht „Indigo Star“ scheint nicht der Familie selbst zu gehören. Ist alles also mehr Schein als Sein?
Luxus-Yacht gehört nicht den Geissens: Business Insider enthüllt Schuldenlage
Ein Bericht von Business Insider hat enthüllt, dass mehrere Firmen, an denen die Geissens beteiligt ist, in den Jahren 2019 und 2020 keinen Gewinn oder sogar Verluste gemacht haben, wodurch Schulden in Millionenhöhe entstanden. Dabei seien die Familie Geiss und ihr Privatvermögen aber nicht von einer Pleite bedroht. Robert Geiss gilt als cleverer Geschäftsmann, der in verschiedene Firmen investiert. Darunter auch in die CapBridge Ventures GmbH, die sich als Fehlinvestition herausstellte.
Die Frage, ob die Geissens doch nicht so reich sind, wie sie sich in ihrer RTLZWEI -Sendung geben, stellt sich nun. Insbesondere da nun enthüllt wurde, dass die Luxus-Yacht „Indigo Star“, die auch immer mal ein Hauptdarsteller der Show ist, gar nicht der Familie selbst gehört. Doch wem gehört das Prunk-Schiff?
Interessiert Dich bestimmt auch
Luxus-Yacht gehört nicht den Geissens: Schiff ist im Besitz der Ghost Shipping Company S.A.
Das 38 Meter-Boot kann bis zu 10 Gäste beherbergen und auch von Privatpersonen (Tagespreis rund 15.000 Euro) gebucht werden. Auf der Yacht ist ein fetter Werbe-Aufdruck von „Roberto Geissini“, der Modemarke von Rooobert. Auf der Homepage heißt es zum Fashion-Label: „Roberto Geissini ist ein exklusives Fashion-Label vom Besitzer der Indigo Star I: Robert Geiss.“
Wobei das Wort „Besitzer“ hier offenbar stark interpretierbar ist. Denn nach BILD -Informationen ist die Luxus-Yacht im Besitz der Ghost Shipping Company S.A. Der Firmensitz des Unternehmens liegt auf der Isle of Man, ein Steuerparadies zwischen Irland und dem Vereinigten Königreich. Robert Geiss besitzt Anteile an der Firma, doch wie hoch diese Anteile sind, ist unklar. (rah)
Auch interessant
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Paraphrasing: Customer Service Success’ Secret Weapon
Paraphrasing establishes trust.
Paraphrasing lowers resolution time., paraphrasing creates goodwill..
Created by Sam Garner from the Noun Project
Don’t be this guy:
Customer: Hi, I am not able to login to my machine.
Engineer: Ok! No problem, I will reset your password.
Customer: What! I know my password, I am getting an error.
Engineer: Oh I am sorry ….
What went wrong? The customer is upset and the engineer has made a lasting impression, but not a good one. It’s now going take more work on the agent’s part to get that goodwill back than if they’d made a positive impression to begin with.
Here's what should have happened.
Engineer: I’m so sorry. Would you describe to me what happens when you try?
Customer: I enter my username and password, hit enter, and then I get an error message that says “file not found.”
Engineer: So you enter your username and password, but instead of logging you in, the system gives you a “file not found” dialog box?
Active listening and paraphrasing differentiate the first and second interactions. Here’s why paraphrasing or recapping is a best practice as well as THE thumb rule of customer service.
It’s imperative for us to establish trust with a customer within the first few minutes of our support interaction. Recapping or paraphrasing helps us do that.
Always remember, every time we interact with a customer we either make a trust deposit or a trust withdrawal . When you look at the benefits of paraphrasing, it’s obvious how it helps you make trust deposits:
Ensures you have received the communication just as the customer wanted
Allows them to correct misinterpreted information
Lets the customer know you understood their problem
Determines the further course of questioning
Focuses your attention on the customer’s perspective.
Unfortunately, I am seeing too many engineers jump to connect to a customer’s machine, then find their way towards the solution. It’s an understandable instinct for an engineer. You know how computers work, people are tricky. But the machine isn’t going to decide whether to buy your product again.
And it’s not the computer that fills out a satisfaction survey. Are you getting feedback saying that the engineer did not know the product or the engineer was trying trial and error on their machine when you know your engineers know your product and computers? That’s because they’re not actively listening.
Statistically, resolution time is inversely proportional to customer satisfaction . Resolving issues quickly makes customers happy.
Paraphrasing is one of the most important steps towards a speedy resolution.
One obvious point that’s frequently forgotten in the heat of the moment is that it’s easier to find a solution when you know what the problem is. Going back to the conversation at the beginning, if the agent had logged in to change the customer’s password, it would have wasted their time and frustrated the customer. We can’t resolve issues we don’t understand. Attempting to make a customer happy when you aren’t perfectly clear on why they’re not happy right now is a waste of time for both of you.
Sure, active listening can feel like a waste of time, especially when you think you know what the problem is. But, ironically, taking the time to listen well enough to paraphrase is step-one of the kind of listening that saves you and the customer time in the end.
Paraphrasing assures customers that they are being listened to and understood. A customer that feels this way has faith in you to solve their problems. Here’s the second way paraphrasing saves time: It makes customers more cooperative. People don’t like talking when they feel like they’re being ignored or misunderstood. But you need your customers to talk to you to understand and solve their problems. And people don’t like following instructions from people they don’t trust and don’t like. Creation goodwill saves time by making customers more compliant.
While we try our hand at recapping we need to understand that the voice and tone matters a lot. We need to sound attentive and interested. Our tone sends an unspoken message, which is why we need to be very careful and positive at all times. While we paraphrase we should send a signal that we are hearing everything the customer says and trying to understand. We need to be open to correction. This give a very good picture of you in customer’s mind enabling him to correct you without the fear of being judged or going unheard.
Active listening and paraphrasing take your customer service from ordinary to extraordinary. Paraphrasing establishes trust, lowers resolution time, and creates goodwill.
Do you include paraphrasing as a matter of course in your customer service interactions? Is it part of your agent training? Why or why not? Let us know in the comments!
Images by Abby Kahler
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About the author.
Ravi Verma is an experienced support delivery manager with more than 10 years of experience providing thorough and skillful consumer support to enterprise-level internal and external users.
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Table of contents
25 customer service phrases to use + 19 you must avoid.
Ever heard the saying, “It’s not what you say, but how you say it?”
When it comes to customer service, however, it’s both. The words you choose can make or break an interaction, turning a potential crisis into a win or a loyal customer into a lost cause. They can evoke emotions, influence decisions, and even shape perceptions.
The customer service phrases you use regularly can set the tone for the entire interaction. Say, “How can I assist you today?” and you’re already creating a helpful, positive atmosphere. But if you go with something like “What do you want?”, well, you’re setting a whole different mood—one that’s not so inviting.
According to a study by American Express , 68% of customers say the key to their positive service experience was a pleasant customer service representative. That’s right, nearly 7 out of 10 people attribute their satisfaction to the tone and words used by the customer service agent.
So, whether you’re a seasoned customer service rep, a manager training a new team, or a small business owner wearing multiple hats, we’ve got you covered. Explore the phrases that can elevate your customer service game and the ones you should absolutely steer clear of.
Table of Contents
Customer service phrases to use for a positive customer experience.
These are the words and expressions that can create customer satisfaction and elevate a routine customer interaction into something more—something that leaves a lasting impression. So, if you’re looking to make your customers feel like they’re more than just a support ticket, here are some positive phrases that can help you do just that.
Customer Service Phrases to Use for Building Rapport
Building rapport is like laying the foundation for a house; get it right, and everything else falls into place. Here are some phrases that can help you connect with your customers on a more personal level :
1. “How’s your day going?”: This simple question can set a friendly tone for the entire conversation. The phrase shows you’re interested in the customer as a person, not just as a ticket number. 2. “I’m here to help you.”: This phrase assures the customer that you’re on their side and committed to resolving their issue. 3. “I understand how [specific issue] can be frustrating.”: Empathy is key in customer service . Acknowledging the customer’s feelings can go a long way in building rapport. 4. “Is there anything else you’d like to know?”: This opens the door for the customer to ask questions they might have been hesitant to bring up. 5. “Thank you for bringing this to our attention.”: The positive language shows that you value the customer’s input, even if it’s a complaint. 6. “Here’s what I can do to help you resolve this issue” : You’re demonstrating empathy and guiding the customer on how you plan to resolve their issue. It builds a sense of partnership between you and the customer.
Remember, the goal is to make customers feel heard, valued, and respected. The right customer service phrases can help you do just that.
Customer Service Phrases to Use for Problem Solving
When you’re in the thick of resolving an issue, the right phrases can be your best allies. They can defuse tension, provide clarity, and pave the way for a solution. Here are some common customer service phrases for effective problem-solving:
7. “Let me make sure I understand…”: This phrase shows that you’re actively listening and want to fully understand the customer’s needs before jumping to solutions. 8. “I see where you’re coming from.”: This is another way to show empathy and understanding, which can be calming for a frustrated customer. 9. “Here’s what we can do…”: This phrase transitions the conversation from the problem to the solution, giving the customer a sense of progress. 10. “Would [Solution] work for you?”: Instead of imposing a solution, this phrase gives the customer some control over the outcome. 11. “I’ll keep you updated every step of the way.”: Transparency is key in problem-solving. This phrase assures the customer that they won’t be left in the dark. 12. “Your issue has been resolved. Can we assist you with anything else?”: This phrase confirms resolution and opens the door for further assistance, rounding off the interaction on a positive note. 13. “I appreciate your patience as we work through this.” : The problem solving process can take some time or a customer may have to wait in line for a bit. Using this phrase shows that you acknowledge and appreciate the patience and understanding shown by the customer. 14. “I will personally ensure that this matter is resolved to your satisfaction.” : Shows that you’ve set yourself accountable to making sure that the customer’s problem is resolved. 15. “I will escalate this to our [appropriate department/person] for immediate attention.” : If you’ve received a query that is not your domain, this phrase reassures the customer that their issue will be prioritized and routed to the appropriate support agent. 16. “I want to make sure I have all the details correct. Could you please walk me through what happened?” : A good way for you to gather detailed information about the problem from the customer to better address it. 17. “I’m happy to look into this further. What is the best way for me to follow up with you?” : You’re conveying a willingness to investigate the problem and allowing the customer to choose their preferred method of communication.
Remember, problem-solving isn’t just about fixing an issue; it’s about how you communicate throughout the process. The right customer service phrases can turn a tricky situation into an opportunity for building customer trust.
Customer Service Phrases to Use for Closing the Interaction
For a support agent, knowing how to end a customer interaction is very important. Here are some phrases that can help you and your team close a conversation in a way that puts a smile on your customers’ face.
18. “Is there anything else I can assist you with today?”: This proactive phrase not only shows that you’re willing to help further but also gives the customer a chance to bring up anything they might have forgotten. 19. “Thank you for reaching out to us.”: A simple thank you can go a long way. It shows appreciation and leaves a positive impression. 20. “We appreciate your business.”: The positive words in this phrase reinforces the value you place on the customer, encouraging future interactions. 21. “Have a great day ahead!”: A warm, friendly sign-off can leave the customer feeling good about the entire experience. 22. “We’re here whenever you need us.”: This phrase assures the customer that support will be available for future interactions, fostering a sense of reliability. 23. “Your feedback is always welcome.”: Inviting feedback shows that you’re open to improvement and value the customer’s opinion. 24. “You can expect an update from us by [date/time].”: Providing clear timelines to customers sets clear expectations. You’re also showing that you are committed to keeping the customer informed. 25. “Happy to help.” : A relatively simple but pleasant way to end a customer conversation.
Remember, the way you close an interaction can be just as important as how you open it. The right customer service phrases can leave a lasting impression that turns a one-time interaction into a long-term relationship.
Customer Service Phrases to You Should Avoid
In customer service, the words you choose can have far-reaching consequences. While we’ve discussed phrases that can enhance customer interactions, it’s equally important to be aware of phrases that can damage them. Using the wrong words can escalate a situation and have a long-term impact on customer loyalty and your brand’s reputation. In this section, we’ll explore phrases that are best avoided to maintain a high standard of customer service.
Customer Service Phrases That Sound Unprofessional
Professionalism is key, when it comes to addressing an angry customer. However, some phrases can instantly make the customer service experience seem less professional and harm your brand’s reputation. Here are some to avoid:
1. “Whatever”: This phrase can make it seem like you don’t care about the customer’s issue, which is the opposite of what good customer service should do. 2. “To be honest with you…”: This phrase can make it seem like you’re only choosing to be honest at this moment, which can raise questions about your overall integrity. 3. “It’s company policy”: While it’s okay to refer to company policy, using it as a conversation stopper can make customers feel like you’re hiding behind rules instead of helping them. 4. “Hold on a sec”: While it might seem casual and conversational, it can come across as dismissive. A better phrase might be, “Could you please hold for a moment while I look into that for you?” 5. “You’re the first one to complain about this”: This phrase can make the customer feel isolated and as if their issue is being trivialized. 6. “As I already told you…”: This can make the customer feel like they’re being scolded for not understanding or paying attention the first time.
Remember, the phrases you use in customer service are a reflection of your brand. Choose words that maintain a high level of professionalism to ensure positive customer interactions.
Customer Service Phrases That Worsen Issues for Angry Customers
In customer service, the goal is often to de-escalate situations and find solutions. However, some phrases can do the exact opposite, making a bad situation even worse. Here are some phrases the customer service team should avoid:
7. “That’s not a big deal.”: Trivializing the customer’s issue can make them feel unheard and even more frustrated. 8. “You’re not understanding me.”: This phrase can make the customer feel blamed for the communication breakdown. 9. “I can’t help you.”: The negative words in this phrase shuts down the conversation and leaves the customer feeling helpless. If you can’t assist, guide them to someone who can. 10. “No” or “I don’t know” without further explanation: A flat denial or lack of knowledge without additional context can leave the customer frustrated, without a path forward. 11. “You’ll have to…”: This phrase can make the customer feel like they’re being given a chore, rather than being assisted. 12. “Why didn’t you…”: This phrase puts the customer on the defensive and can make them feel like they’re being blamed for the issue. 13. “That’s your fault, not ours.”: This phrase shifts blame entirely onto the customer, which is not only rude but also counterproductive in resolving the issue at hand.
Remember, the words you choose in customer service interactions can either defuse a situation or add fuel to the fire. Choose your phrases carefully to maintain a positive and professional atmosphere.
Customer Service Phrases That Sound Rude
In any customer service interaction, maintaining a level of respect is non-negotiable. However, some phrases are outright disrespectful and should never be used in conversations or in your customer service emails. Here are some examples:
14. “What do you want?”: This phrase can come off as confrontational and make the customer feel like a burden. 15. “You’re overreacting.”: This dismisses the customer’s feelings and can make them feel belittled. 16. “That’s not my problem.”: This phrase shows a complete lack of empathy and responsibility for the customer’s problem, two key elements of good customer service. 17. “Are you even listening?”: This can make the customer feel accused and defensive, which is not conducive to a productive interaction. 18. “Is there anything else?”: While it may seem like a polite way to conclude an interaction, this phrase can sometimes come off as rushed or impatient, making the customer feel like they’re being hurried along. 19. “I don’t care.”: This is perhaps the most blatantly disrespectful phrase and shows a complete disregard for the customer’s concerns.
Remember, the phrases you use in customer service are a direct reflection of your brand. Using rude or disrespectful phrases can have long-lasting negative effects on customer relationships and your brand’s image.
Take time to understand the psychology of words
In customer service, words can shape experiences and influence outcomes. The phrases we’ve discussed throughout this article can can impact a customer’s relationship with your company.
Understanding the psychology behind words allows you to choose phrases that not only resolve issues but also build a positive emotional connection. When you use phrases that build rapport and offer solutions, you’re tapping into basic human needs for understanding and problem-solving. However, using phrases that are rude can trigger negative emotional responses like frustration or disappointment.
So, be cognizant of the words and phrases you use in customer interactions. It goes a long way in building customer trust and loyalty.
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12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Repeatable phrases are helpful for bringing consistency to customer service . After all, providing great customer service means knowing exactly what to say and the best way to say it.
But communication is hard, and it’s even harder when you’re trying to make the mundane memorable. After all, most support conversations are pretty standard: “I have a problem,” and “Let me fix that problem for you.”
Using the right customer service phrases in even the most straightforward support interactions can transform a good customer experience into a great one. On the other hand, using the wrong phrases can make an otherwise exceptional support experience feel impersonal.
This is a chapter in our Ultimate Guide to Running a Customer Service Team . When you're ready, check out the other chapters:
Chapter 1 – 21 Key Customer Service Skills (and How to Develop Them)
Chapter 2 – 13 Response Templates for Tricky Customer Service Emails
Chapter 3 – 12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Chapter 4 – 10 Ways to Deliver Consistently Great Customer Service
Chapter 5 – 47 Pro Tips on How to Talk to Customers
Chapter 6 – 107 Customer Service Statistics and Facts You Shouldn't Ignore
Chapter 7 – Go-To Scripts for 16 Tricky Customer Service Scenarios
Chapter 8 – The 16 Best Customer Service Software Platforms for 2024
Chapter 9 – Customer Feedback: Why It’s Important + 7 Ways to Collect It
Chapter 10 – How to Set Customer Service Goals (+ 9 Example Goals)
Chapter 11 – Customer Appreciation Ideas: 17 Ways to Thank Customers
Chapter 12 – 4 Customer Success Plan Templates and How to Use Them
12 excellent customer service phrases
In customer support , improving your ability to convey information in a concise, friendly style will yield better results than anything else. Nothing delivers quite like consistently delightful communication.
Use these 12 customer service phrases to improve almost all of your support interactions.
1. “Happy to help!”
Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied. Ending your emails without a closing message can be risky as it’s not inviting the customer to share further issues — issues you sincerely want to hear about.
For an outspoken person like myself, it was initially hard for me to understand why some people might just slink away without bringing up additional problems. Maybe they don’t want to be a burden, or maybe they think you don’t care. Whatever the reason, you need to let them know that you’d be happy to hear them out.
That’s why I end 99% of my messages with, “Let me know if there’s anything else I can do for you. I’m happy to help.” It’s my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. There are no silly questions in support.
Recommended Reading
17 Great Customer Service Examples to Inspire You
2. “i understand how (blank) that must be.”.
When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
Here’s a quick personal story: I ordered a birthday gift for a friend of mine from a hobby site. Usually, I couldn’t care less about whether something ships on time; I’m patient and forgetful, the perfect customer.
However, this order was botched beyond belief. I was charged for and sent two orders instead of one, it was sent to my house when I specified my friend’s address, and as the cherry on top, it was sent late. The support person’s response when I emailed in: “I understand how annoying that must be.”
I’m sorry, I was beyond annoyed. I was upset, and she should have known to empathize with how upsetting that must be for me. Upset customers are driven by emotion — not logic — as I was in that instance. I felt like I had let my friend down, and it made me frustrated in a situation I otherwise would have brushed off.
Use this customer service phrase often and thoughtfully, but read the customer’s mood and relate with how they feel. Great support is defined by genuine empathy.
3. “As much as I’d love to help ...”
There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
But imagine answering a genuinely enthusiastic request with a blunt “no.” That stings. Stay firm but kind by letting them know you’d like to help, but it’s just not possible in this situation.
One of our readers asked about using positive language when a customer makes unscalable support requests. Our suggestion:
As much as I'd love to help, your request is beyond what we're able to do for customers.
Follow that statement by pointing to a couple of helpful resources.
It’s never fun to say, "We can’t do that," but just as you have to bite the bullet and say “no” to feature requests, you sometimes have to turn down a service request. But you can at least do it nicely.
4. “Great question! I’ll find that out for you!”
Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new. The biggest mistake to make is turning the situation into your situation: “I’m so sorry, I’m new!” or “Sorry, I’ve never been asked that before!”
Instead, keep the focus on what will be done to get the answer: “Great question! Let me check our documentation so I can get that answered for you.”
Never say “If I recall correctly” or any other variant of "maybe,” “perhaps,” or “I’m pretty sure.” Don’t guess for a customer. Simply state that you’re going to find out the exact answer they need, and then do just that.
The only customers who will mind the small delay to get the right answer are those who weren’t going to walk away happy in the first place.
Whenever you’re able to put the spotlight on what will be done rather than what’s happened, you’ve made a smart move.
5. "Nice to meet you!"
I can’t begin to count the number of times I’ve gotten in touch with a new company only to receive a robotic response from some person replying from their [email protected] email address.
Let's take a look at how this might play out. Say a customer initiates an email conversation with you like this:
"Hey! Stephanie here. Found you through your blog. I'm liking what I'm seeing so far! I had a few questions about your product before I consider making the switch from our old solution. So for integrations..."
Too many companies beeline for the boring response: “Quinn, for integrations we offer...” Quinn certainly wants her answer, but it’s obvious from the language she is using that exchanging a few pleasantries would be welcome. For example:
"Hey Stephanie! It's great to meet you! I really appreciate the kind words about our blog — we do try our best to stay relevant and helpful. I'm happy to answer any and all questions you have about the product. To begin with, our integrations..."
Using a friendly tone of voice goes a long way in creating real customer engagement. It never hurts to showcase that there are competent, friendly, and passionate people sitting at the other end of the screen.
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6. “May I ask why that is?”
This is one to keep close as critics and complainers on the web are all too common. You’ll need a way to dig deeper into their criticism without stooping to the abrasive language they tend to use.
Consider if someone tweeted this about your company: “The way Company X handles (feature) is freaking ridiculous. It’s unbelievable.”
Even if the comment feels malicious, you might be curious as to what brought them to that conclusion. Approaching this situation with care is important because you don’t want to walk away as the bad guy.
This is where “May I ask why that is?” comes in handy. While it won’t pacify every vitriolic commenter, it always puts you in the right. Who can fault you for kindly asking for additional feedback?
7. “Thanks for bringing this to our attention!”
People who offer a detailed report of a bug they encountered are the unsung heroes of your product’s quality control. Most customers don’t speak up, so you should cherish those who do.
Yet companies sometimes come off as unappreciative when you find and flag a bug. At the very least, offer these customers your thanks by replying with a “Thanks so much for the heads up!” or “Hey, I really appreciate you taking the time to bring this to our attention!”
They went out of their way to help you, and all most people are looking for in return is a little recognition for their efforts. Show them you care.
8. “I completely understand why you’d want that.”
Most customers can name at least one “missing” feature that would improve their experience with your product, but you can’t acquiesce to every feature request without your product turning into a bloated, unusable mess.
You have to say “no.” But you can at least empathize and acknowledge that people use your product in many different ways. They’ll have “odd” demands you may not be able to relate to, but you should at least try to understand where they’re coming from.
You should not say, “No, we’re not building that.” It may be true, and it’s totally fair, but it comes across as uncaring. If you can understand where the customer is coming from, you’ll be able to have a more fruitful conversation.
Empathy always makes hearing the “no” sting a little less. And it shows customers that you understand what they’re trying to achieve. Who knows? Down the line you may build something that solves their problem in a way they hadn’t thought of.
9. “I’d love to understand more about ...”
When replying to a customer, you’re actually juggling three responsibilities: answering their question, replying in a timely manner, and teasing out the root cause (if one exists). The customer only cares about the first two. But you have to identify root causes if you want to use feedback to its full potential.
That’s why asking to “understand more” about a customer’s situation is a nice kickoff. You’re letting them know they have your ear and that they’re free to share more of their frustrations with or use cases for your product.
Steer clear of implying that this sort of feedback is unwelcome. You may innocently ask the customer, “Why would you want that?” But phrasing your question that way feels abrasive and uninviting.
10. “I've passed this on to our team”
Sharing feedback with a company can sometimes feel like shouting into a black hole. Assuring a customer that you have recorded their comment and passed it on to the right people helps them feel listened to and appreciated.
However, never tell customers that you’re passing on their request if it’s not true. If you know you’ll never make that change, be upfront with your customers and give them your best alternative options.
11. “I’ve read through the conversation so far.”
Often, support conversations need to be handled by more than one customer service team member due to a shift changeover or a question that requires special handling.
For the customer, those changes can be worrying. They anticipate having to repeat all of their previous conversation with a new person. Smooth that transfer process for them by explicitly confirming that you are up to speed on the situation and will help them move forward.
Never make the customer repeatedly explain their situation. Use internal note s and a deliberate handover process to make the transition as seamless as possible.
12. “Thank you for being our customer!”
Customer support teams are in a wonderful position to be able to actively thank customers for their business . When a problem has been resolved or a question answered, take a moment to appreciate the customer for choosing to work with you.
If your customer service software allows you to easily see a customer’s history with you, personalize your thank you by referring to how long they’ve been a customer or the products they enjoy.
A genuine thank you is rare, but it’s a very simple, positive way to build a stronger relationship with the people who really do pay the bills.
Finally, never thank your customer if they're not satisfied with the conversation so far. Focus on getting that resolution first; a thank you that comes too early can seem insincere to an upset customer.
8 customer service phrases to avoid
The customer service phrases you'll want to avoid usually involve fall into one of three categories:
They’re cliché. For some reason, we all have things we think we should say because they’ve been said so many times to us before, but at some point, they become trite.
They’re tone-deaf. They make it seem like you don’t understand the customer’s problem and you’re not really that interested in helping.
They’re not genuine. Customers want to feel like they matter to the company they're choosing to do business with.
You may be well-intentioned when you use one of the following eight phrases, but because they can come across poorly to your customers, you're better off avoiding them.
1. “Your call is important to us.”
Just like in other relationships, actions speak louder than words. You can say that your customers’ business is important to you, but if you aren’t doing anything to keep that business, they know you don’t mean it.
Many people feel that businesses only care about them to the point they can get money from them. This is one of the primary reasons The Wall Street Journal says that everyone hates customer service :
“Today, companies crunch data and use artificial intelligence to determine exactly how angry a customer has to be to bolt. Many are walking right up to that line.”
Platitudes about the importance of your call are simply in place to sound polite.
If you’re one of the companies that is consistently trying to make customer support better and truly do care about your customers’ business, show it — don’t just say it.
2. “Our apologies for any inconvenience this may cause.”
Somewhere in the history of customer service, it became mandatory to apologize for any inconvenience — or even the possibility of inconvenience. And because this phrase became so overused by companies who didn’t really seem to mean it, it became one of the most hated expressions.
Claire Littell, a member of the Support Driven community , says: “I specifically hate ‘I apologize for any inconvenience this may cause’ because it completely fails to acknowledge that there is an actual problem that is affecting you and causing trouble for you.”
“Of course this problem is inconvenient,” agrees Johnathan Lyman, another member of Support Driven. His solution: “Take ownership instead.”
Maybe this common phrase came from a genuine desire to minimize the problem and apologize at the same time. But instead of resorting to an overused, disingenuous expression, be specific and direct. Say exactly what you are apologizing for and what you’re doing to solve the issue.
3. “Thank you for the feedback.”
Most blog posts on dealing with customers will tell you to thank them for their feedback. But Sarah Hatter, Founder of CoSupport and ElevateCX , disagrees.
“‘Thank you for your feedback’ is by far my least favorite customer support platitude. It’s such an empty, copy-paste phrase that shows no real human touch, and it’s pervasive in the CX industry. Many of us use it to respond to customers on a daily basis and, often, we say it without taking any further action."
As an alternative, Sarah says to “try replacing customer feedback with customer insight to put a more positive, authentic spin to your support interactions. It’s such a simple tweak that dramatically changes the tone and intent of your message.”
4. “Unfortunately, I can’t do that for you.”
A few years ago, Apple’s training manual of “forbidden customer service words” was leaked to Gizmodo . Within the manual, Apple’s legal team suggests alternatives to common customer service phrases that might rub customers the wrong way or lead to a legal issue.
“Unfortunately” becomes “as it turns out”
“Bug” becomes “condition”
“Running hot” becomes “a bit warm”
Apple Geniuses are trained to take something that might sound negative (like a replacement part being out of stock) and turn it into something positive ("As it turns out, they can order that part for you! It will be here on Wednesday.").
Instead of focusing on what you can’t do for a customer, focus on what you can do.
No one likes to be told no. As Nicereply explains in their article on Experience Engineering , “experiencing rejection leads to an immediate 30% drop in reasoning skills and increases aggression. By saying 'no' you’re making frustrated customers more difficult to deal with.”
5. “Can you send a fax?”
Nobody wants to jump through hoops to accomplish a small task. So when customer service agents tell me to download and print a PDF, sign it, and then scan or even — the horror — fax it back to a different department, I feel my frustration is justified.
Even if you aren’t being directed to an ancient fax line to contact the right department, being shuffled around through other companies’ bureaucratic processes is infuriating. From being told to call a 1-800 number on Twitter to a brick-and-mortar cell phone store saying you need to call to cancel, unfortunately, it’s commonplace.
Microsoft found that most customers have used more than three different communication channels to get service. Instead of sending your customers back and forth between conversations and channels, make every effort to help customers on the channel through which they contacted you.
6. “I’m sorry you feel that way.”
Humans are pretty good at picking up on social cues. When someone apologizes and seems insincere, we can sense that. Because an apology is meant to repair a relationship, a bad apology can actually do more harm than no apology at all.
Beth Nelson from Support Driven shared her least favorite apology: “I’m sorry you feel that way.” Oof. We can all identify with the frustration of receiving this traditional non-apology. It doesn’t take ownership and it doesn’t admit fault.
It takes time to formulate a genuine apology that can heal your relationship with the customer, but it’s worth it. As Helps Scout’s Mathew Patterson says, “Acknowledgement of fault is a powerful act. It tells the customer: You are right. I see your perspective, and I understand it.”
By going beyond the typical non-apology, you can win back a customer who you might have otherwise lost.
7. “Can I help you with anything else today?”
At first glance, this might seem like a super helpful customer service phrase that you should definitely use. But if it gets pulled out at the wrong time, it can infuriate customers who don’t feel like they got any help in the first place.
“My personal pet peeve is ‘Can I help you with anything else today?’ when the person was unable to help me with the thing I first contacted them about,” says Brian Levine, another member of the Support Driven community.
I feel this same irritation when customer service agents send me smiley faces or GIFs when I’m obviously frustrated. Being able to read the room and react appropriately to a customer’s mood is important for a good customer service interaction.
8. “I’m sorry. I didn’t recognize that request.”
As chatbots are becoming more commonplace in customer service, it’s important to take into account how they are communicating. Even robots aren’t immune from dropping a frustrating phrase into a conversation.
Whether it’s by a voice-operated call center menu or a chatbot helper, customers hate being told that they aren’t asking their question quite right.
In a 2019 report , Forrester predicted that “human resistance against ineffective chatbots is on the way, and a groundswell of jaded customers will crowdsource tips for end runs around chatty chatbots.”
If you’re using chatbots for customer service, ensure that they are able to interact with human communication and that their automated responses are well thought out.
How to Talk to Customers: 47 Expert Tips
Great communication is an art. Honing it to a keen edge is a science. These tips will help you improve how you and your team talk to customers — starting today!
A better way to communicate
As you consider which phrases you should start and stop using, remember that the most important thing you can do is be authentic when interacting with customers.
No phrase is a set of magic words that will automatically improve your customer experience. However, understanding which phrases create warm feelings and which come across as impersonal is an important part of thoughtfully responding to customers.
Sarah Chambers , a customer service consultant and the founder of Supported Content , also contributed to this article.
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Gregory ciotti.
Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn .
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The Top 25 Positive Words and Phrases for Customer Service
Positive words have the power to convey kindness, uplift the tone of your advisors’ conversations, and really help to brighten your customer’s day.
Positive sentences can also help to strengthen your contact centre’s signature response and opening gambit, when used daily by all advisors.
Looking for some positive spiel to help brighten up your customer conversations? Here we have put together a list of positive words and phrases to help expand your advisors’ vocabulary.
Want some quick wins for adding positive sentences into your contact centre scripts? Here’s a printable sheet of positive words and phrases your teams can begin using today.
Top 25 Positive Words for Customer Service
These uplifting words should win medals, as adding any one of them into a conversation has the potential to transform average customer service into great customer service.
Looking for another word for wonderful? Here are 25 positive language examples to try today:
# | Positive Word | # | Positive Word |
---|---|---|---|
1 | Definitely | 14 | Absolutely |
2 | Certainly | 15 | Exactly |
3 | Completely | 16 | Quickly |
4 | Fantastic | 17 | Great |
5 | Marvellous | 18 | Excellent |
6 | Enjoy | 19 | Splendid |
7 | Essential | 20 | Generous |
8 | Recommend | 21 | Friendly |
9 | Impressive | 22 | Interesting |
10 | Brilliant | 23 | Exciting |
11 | Terrific | 24 | Fascinating |
12 | Expert | 25 | Favourite |
13 | Ideal |
Examples of Positive Words in Customer Service
Looking for more phrases of positivity to include in your agent scripts? We have put together some examples of phrases where you can see these positive words in action in customer service conversations:
# | Positive Word | Example Phrase |
---|---|---|
1 | Definitely | |
2 | Absolutely | |
3 | Certainly | |
4 | Exactly | |
5 | Completely | |
6 | Quickly | |
7 | Fantastic | |
8 | Great | |
9 | Marvellous | |
10 | Absolutely | |
11 | Excellent | |
12 | Enjoy | |
13 | Splendid | |
14 | Essential | |
15 | Generous | |
16 | Recommend | |
17 | Friendly | |
18 | Impressive | |
19 | Interesting | |
20 | Brilliant | |
21 | Exciting | |
22 | Terrific | |
23 | Fascinating | |
24 | Expert | |
25 | Favourite | |
26 | Ideal |
The Top 25 Positive Phrases for Customer Service
Here we give 25 positive statement examples to use at specific parts of the call, with different options suggested for each.
Positive Sentences for Greeting the Customer
In our article, “ The Best Customer Service Greeting Phrases – with Examples “, our readers found the following two greeting statements to be the most effective in “kicking off” a positive customer service interaction:#
1. “Welcome to [INSERT COMPANY NAME] Customer Service. My name is [INSERT NAME]. How can I help you?”
Establishes a welcoming and professional tone, introduces the advisor, and opens the conversation for the customer to state their needs.
2. “Good Morning/Afternoon! You’re through to [INSERT COMPANY NAME]. My name is [INSERT NAME]. How many I help you today?”
Greets the customer politely, sets a friendly atmosphere, and invites them to discuss their issue, making them feel valued from the start.
Positive Phrases When More Information Is Needed
Staying upbeat when needing more information from the customer is a valuable skill.
However, if an advisor struggles to do this, encourage them to ask basic questions of the customer, while scattering in some of the positive words discussed earlier.
For example, advisors could use the following positive phrases when more information is needed from the customer:
3. “So, what I understand so far is… it would be great if you could tell me a bit more about…”
Demonstrates active listening, summarizes the customer’s issue, and encourages them to provide additional details, ensuring clarity
4. “For me to… it would be brilliant if you could give me just a few more details on…”
Politely requests more information, showing respect and enthusiasm while clarifying what is needed to assist the customer effectively.
Positive Phrases for Acknowledging the Customer
We have previously quizzed our readers on their favourite acknowledgement statements to improve customer-advisor interactions, in our article “ The Top 12 Acknowledgement Statements for Customer Service ”.
The top three positive phrases for acknowledging the customer are highlighted below:
5. ” I realize that this situation is difficult, but let’s try and find a solution”
Acknowledges the customer’s frustration and shifts focus to a collaborative effort to resolve the issue, fostering a sense of teamwork. There are loads of positive statements to use in difficult situations .
6. “I would feel the same in your situation, but we will sort this out…”
Empathizes with the customer, validating their feelings, and reassuring them that a solution will be found, which builds trust.
7. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation”
Offers an apology and expresses a willingness to help, which can diffuse tension and show genuine concern for the customer’s issue.
Positive Phrases for Reassuring the Customer
Once the advisor has a good understanding of the customer’s problem, and has acknowledged their concerns, it is now important to reassure them . Positive wordplay can be key here.
Take a look at the following examples of how positive statements can be used to reassure the customer:
8. “Thanks, it is great that you alerted us to this.”
Shows appreciation for the customer’s feedback and signals that their input is valuable and helpful in addressing issues.
9. “You are absolutely correct. Let’s look into this.”
Validates the customer’s point, reinforcing that their concerns are taken seriously, and commits to taking action.
10. “Definitely, I will make sure that this gets resolved for you.”
Provides a strong assurance of resolution, instilling confidence in the customer that their issue will be addressed.
Positive Phrases When Giving Instructions
When giving out over-the-phone instructions, it is an advisor’s role to make the process as easy as possible.
So, it is good practice to try and weave the following positive statements into conversations, to help the customer get from A to B with a smile on their face.
11. “All you need to do is to just…”
Simplifies the process for the customer, reducing anxiety by clearly outlining the next steps in an approachable manner.
12. “A simple way/method to change it will be to…”
Offers an easy-to-understand solution, making the customer feel capable of resolving the issue themselves.
13. “As soon as you receive…”
Sets clear expectations for the customer about what happens next, helping to manage their expectations and keep them informed.
Positive Phrases When Being Courteous
Courtesy and positive language go hand-in-hand, as we discussed in our article: “ The Best Courtesy Words and Phrases to Use in Customer Service ”. After all, old-fashioned courtesy is a must for any service or sales team.
So, advisors should ideally be using positive statements like those below:
14. “Would you be happy for me to put you on hold for a minute or two, while I quickly retrieve your details?”
Politely asks for permission to put the customer on hold, demonstrating respect and consideration for their time.
15. “I will send over the link to the email address that we have on our system and, if you would like, I can go through the rest of the process with you.”
Offers to assist further, showing willingness to guide the customer through the process, which enhances the support experience.
Using positive words to give compliments is another great way to be courteous. Find out more by reading our article: 50 Great Complimentary Words to Use in Customer Service
Positive Phrases For Building Rapport
Using positive small talk is great for rapport building.
Therefore, advisors could try dropping some of the following positive statements into the conversation during these moments.
16. “What I’m doing for you now is…”
Keeps the customer informed about the actions being taken, which builds trust and transparency in the service process.
17. “Don’t worry, I often make that mistake myself.”
Normalizes the customer’s experience and reduces embarrassment, fostering a more relaxed and empathetic interaction.
18. “How is the weather where you are today? Better than here, I hope!”
Engages in small talk, creating a personal connection and breaking the ice, which can make the interaction more pleasant.
To find more examples like this, read our article: Best Tips, Phrases and Words to Use for Building Rapport
Positive Phrases for Handling Angry Customers
Advisors are often told to try to stay positive when interacting with an angry customer. However, that is much easier said than done, especially if the advisor is having to deal with such a caller for a long period of time.
So, the focus should instead be on getting the frustrated customer to change their mood. The positive phrases below could help to do this:
19. “We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our managerial team…”
Shows appreciation for the feedback, even if it’s negative, and promises to escalate it, which can help to calm an angry customer.
20. “I recommend that you (INSERT ACTION), Mrs Smith, so that I can take further action without delay.”
Provides clear and respectful advice, offering a path forward that can defuse tension and show commitment to resolution.
Other phrases to use when speaking with an angry customer can be found in our article: The Right Words and Phrases to Say to an Angry Customer
Positive Phrases for Closing the Call
So, the advisor has successfully helped the customer to solve their query, given them a quick summary of the call and explained the next steps. All that is left to do is finish with a positive call-closing statement.
We’ve found some great examples of these in our article: “ The Best Call-Closing Statements ”, with two of them being showcased below:
21. “Thanks for calling, and if you have any additional questions, please call us.”
Expresses gratitude and leaves the door open for future communication, reinforcing ongoing support and availability.
22. “Have a nice time in [INSERT PLACE NAME] on your holiday.”
Ends the call on a personal and positive note, showing genuine interest in the customer’s life, which can enhance their overall experience.
Positive Phrases for Making a Sale
While dealing with a customer complaint, it may also be part of an advisor’s job to “sell-up” other areas of the business.
Here are some useful phrases to help an advisor seal the deal – taken from our tips for selling over the phone article:
23. “We have a variety of…”
Introduces options in a positive way, making the customer aware of additional products or services that might interest them.
24. “It’s a wonderful service where instead of…, you can…”
Highlights benefits of a service or product, framing it positively to encourage the customer to see its value.
25. “This is the best plan/scheme for you…”
Offers a recommendation tailored to the customer’s needs, demonstrating confidence and helping them make a decision.
Get your free positive words and phrases for customer service download in printable format here :
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Positive Words on Display in the Contact Centre
We received a great example from a contact centre in the Philippines of how they printed our lead image on their contact centre walls, as shown below:
Closer to home, we have also seen other contact centres do this. Neopost’s contact centre in Romford was one such contact centre, using some of our words on their contact centre walls, like so:
Phrases to Avoid
There are also situations where using positive language is contradictory to how you are trying to make the customer feel – and should be avoided.
There are some good examples here, typically heard on IVRs or when an advisor needs to put a customer on hold:
- Would you LIKE to continue to hold?
- Your call is IMPORTANT to us
- Your call MATTERS to us
They sadly come across as disingenuous when the contact centre isn’t delivering the high standards of service customers expect.
The power of using great words is highlighted in this video from Sandra Thompson about the importance of being conscious about what you say to the customer:
Have you discovered any other positive words and phrases that work for you?
Found this article useful? Why not also have a look at:
- 18 Empathy Statements for Customer Service
- Positive Words to Increase Customer Satisfaction
- The Power of Positive Language
- The Top Words and Phrases Customers Use to Express their Dissatisfaction
Author: Megan Jones Reviewed by: Robyn Coppell
Published On: 27th Jan 2023 - Last modified: 19th Jul 2024 Read more about - Skills , Downloads , Empathy , Featured Articles , Language , Popular , Positive words , Printable , Rapport , Sandra Thompson
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Because you are a valued client/customer
That’s a fantastic choice
Great ! Fantastic ! Perfect ! Marvelous ! Pretty well !
Your satisfaction is a great compliment for us Mr./Ms _____
Assuring you our best services Mr.Ms.___________. Have a great day ahead!
“Let’s have a look; I’ll not be a second”
“And that’ll all be with you on …”
But in response to above:
“I will surely ensure that…” sounds as if you’re getting tangled up…
and will either of you really be able to keep a straight face after “special customers like you”?
Certainly. With pleasure. I’d be delightly to assist. Would you mind waiting?
Words such as Great, Fantastic, Marvelous should be avoided as they produce an underlying psychology of exaggeration.
I particular hate sir/madam/ma’am – please use their name, this, in my opinion creates a barrier that really doesn’t need to be there.
Agree with the comment about avoiding ‘great, fabulous, marvellous’ – just too much!
Speak to your customer like you would want to be spoken to and always tell them what you can do for them, not waht you can’t. Always try to offer as an alternative option where appropriate.
Many of our customers prefer to do/use…… What other customers have done/tried in your position is….. Let’s look at this (very arm around and sorting it together)
I would steer away from definitely – unless you can really and absolutely, definitely do it……..
commenting on Ben’s comment
“That’s one our most popular choices” – rather than fantastic
Sounds very familiar…
What we need to do is basically listen to the customer, apologies for the great inconveniences, use all positive words & finally assure the customer that YOU will personally take this matter up (give your name & employee no.) & tell the customer you will call him back before the days end to update on his case status. Then you do just that & do call the customer back even if you do not have an immediate resolution as any human being, the customer will eventually cool down & reliaze that you are sincere in helping them out. Remember…a contact center is a huge sponge…we absorb all other departments short comings…the key is are we feeding back this crucial information to the relevant department else we might be running out of those positive words…;)
This is a very popular item. Reinforce benefits of product, by using word phrases such as that. “that color is very pretty” “we have had alot of positive feedback on that item”
On a not about an upset customer: Feel, Felt, Found process is a very helpful on, as well as the note about getting information and make sure you are the one to follow up with the customer. There is nothing more exasperation from a customers point of view, then having to repeat the whole story again and again. Take inituative in the call and make sure the customer knows your name to refer back to.
I have found some truly amazing things on this site and so glad Google brought it up as first choice. I do have some feedback that may help some people from a course I went on with my company recently (Which I loved)
Just think of a few words and what they mean to you… The easiest way to do this is in a quiet room and with your eyes shut
If I mention the word WAIT to you… What file does the little man in your head go and pull out? What do you associate with wait? (Mine is waiting in a queue) It doesn’t matter how friendly or polite you are, we need to re phrase the words we use..
If you can just wait on the line whilst I check that information for you.. I have that information here for you now, I will just get it for you
When you hear the word SORRY….
Sorry to keep you holding / waiting… (Must be something to be sorry about) Thank you for staying on the line
PLEASURE …. Amazing how many of you will smile when you think of what this word means!
Well it’s been a please reading and sharing
Daryl:Thank you for calling___________,my name is Daryl,I’m your customer service representative for today,how may I help you? Customer: I have problem with my Internet Service, my internet connection is very slow. I’m paying much for this service and yet I’m not satisfied with it. Daryl: (Empathy)I do understand that its been very inconvenient in your situation right now that your Internet service is giving you a slow internet connection. If I’m on your situation, I would feel the same way too. Don’t worry Mr.Customer, (Willingness to help the customer)I can definitely handle this problem for you.
Emphathy is the most essential part of a call. It cools down a customer frustration.
FROM: Daryl Hall CONVERGYS
“Is ther anything else I can help you with?”
Though not appropriate at all times, this one sentence at the end of the call leaves the essential ‘last lasting impression’ among the customers. Further, many sales calls could be led to a second sale or discussion on a possible sale in future.
Also, while listening to a rude customer I have found it to be useful for me to draw some patterns on a paper. This has provided me with much needed patience to listen to the long, unpleasant conversation.
I would like to offer the following as a Contact Centre Manager with a great team……
We shouldn’t say “I know how you feel”. The fact is we don’t know how they feel, that doesn’t mean however that we aren’t compassionate (in the appropriate way) and sympathetic to their issue or complaint.
I think positive words can be a good and useful tool but I agree that they shouldn’t be over used, As a customer care manager it’s our responsibilty to train our team on appropriate words and when to use them.
‘The Customer is always right’. I would say not always but part of our skill as customer care advisors is resolving the situation to acheive a win win without pointing out to the customer directly that they may be incorrect. The is also which is more often than not, that the customer is actually right, it’s important in these instances to acknowledge the customers misgivings but not always directly admit liabilty. Particularly if you are a 3rd party/outsourced call centre. Whatever you say is reflected on the Brand/Client.
I’ve found this thread helpful and there’s some great points on here!
Thanks Everyone!
To use empathy, you need to stay away from the word, “understand.” Many times I’ve heard customers yell because we don’t understand. We may have been in their shoes, but no two situations are the same.
The best way to help calm a customer down from an extreme emotional high (positive or negative), is to appropriately use empathy. Not sympathy.
Empathy is feeling plus contact.
Feeling = It certainly is frustrating when… Content = your cable is not working and you are not able to see your favorite show.
Feeling = How exciting it is… Content = when you are purchasing your new home!
(You can have content first and then feeling, try mixing it up a bit so you don’t sound like a machine)
Stop there! Don’t move onto resolution until the customer is ready. If you still feel emotions are high, let them vent and use another 1, 2, or maybe even 3 empathy statements.
What you have for a resolution will not be considered if the customer’s emotions are running high.
Hope this helps someone out there!
I dont know if this has already been covered but ill ask the question anyway. I work for a breakdown organisation I basically take the breakdown information off the customer. When I ask the relevant questions and the customer replys I say, “yea, yea, yea, yea, no problem” I want the customer know that I am listening its my verbal nod. The problem is that when I listen to my calls it sounds awful. Does anyone have any suggestions as to what else I could say. Please dont suggest fantastic or wonderful they are not appropriate in our world. We are not Customer Service as such.
I may not be that long in the industry but hoping this will help…
after you’ve recognized the problem and empathized, set member’s expectation and goal…do not give false information nor lie just to escape from the irate member…
alright…going back on settings of goals…let me cite an example
“Alright Mr. _____, just to set your expectation…we may or may not resolve the issue over the phone and we may end up sending a tech to fully restore your service..yet, i guarantee that you and i are going to work together in resolving this issue while we are still on the phone..Let’s start with setting a goal to make sure we’re on the same page…blah blah..”
exhaust all that u can do over the phone…but… weigh things..check if member is still willing to do the steps.. respect member’s time…don’t waste energy…if you are following a call flow, create ur own shortcut..be specific and give concise instruction…do not use flowering words much… they don’t…
now…let’s think that issue is resolve..go back on ur goal…say “Wow…that’s so great Mr. _____..We did over the phone…we don’t have to send a tech…We did it together…this is indeed teamwork…Now that ut issue is resolved, i hope that made u happy…for that made me happy…”
Gosh….it’s great to see that what we say to our customers excites such a response from so many people, and I guess that is where the key is…individualism and our personal view of language, the world and how we are within that world.
It’s the same for our customers, who are all unique people with unique needs and unique understandings of the world – and that is, perhaps, what we all need to pick up on. “The customer is always right”, “the customer is not always right” – I guess it doesn’t matter as each customer has a right to their opinion whether they are right or wrong, and our job is to understand that opinion without discounting them or necessarily agreeing with them and use it within our response.
Our skills as frontline customer agents whether delivering service or sales, need to focus on truly listening, understanding and adapting to their uniqueness in oredr to then deliver (or not if appropriate) a relevant solution.
We adapt and change as people almost daily in our own lives to differing sets of people around us; loved ones, children, mates, colleagues, parents and we use a different approach, a different language to each of those sets – so perhaps we need to tap into the inherent skills we have and let them loose in a Customer Experience environment, trusting to the fact that as adults we generally enjoy the wonder of relationships, building them, managing them, developing them, whether for 2 minutes on the phone or for life with our loved ones. We enjoy adapting our language to suit – whether emotionally intense like “fantastic” or friendly or formal, polite or jovial…..we change to suit, to fit in, to make someone else feel comfortable – so perhaps we should be trusted on the frontline to deliver what we believe is right for that unique customer and not to ‘tar every customer with the same language brush’.
When a customer immediately asks for a supervisor, the best response is…. Sure I can help you with that, in order to ensure that I get you to the best person to be able to handle your call, can you please tell me what your issue is?… After hearing the issue or concern, if I am able to assist the caller, I let them know…. Ok, well actually I can help you take care of that today, I just need your name etc. so I can take a look at your account… I also mention…if however we do need to have a supervisor help us, I will be happy to discuss your issue/concern with them and make sure that we get that taken care of. Generally they will allow you to assist. Also, by saying “we” and “us” and “I” it helps the customer feel that you are taking ownership of the situation. This is a great article…. Great responses.
Very interesting opinions here. I agree with the “feel, felt, found” approach. It seems to conver all grounds, UNDERSTANDING how your customer feels (which is so important), RELATING to how they feel (felt) and offering a solution (found).
ONE CALL RESOLUTION -you do not have to call back! We have an amazing site called *****.com that I believe to be more convenient than calling in, PLUS same shipping!
Mirror the customer to an extent
Point out the benefits for the company when a customer has to take a survey at the end of the call: This is the best plan for your requirements…. For special customers like you…… Great news! You will ONLY be charged….
and POWER WORS really do help, plus smiling when talking!
We at ABC company take needs of each customers seriously and ensure that we earn your goodwill. Understanding your concern I’m happy to let you know that I’ve gone ahead and waived the late fee in your account. it’ll be credited back to your available credit. . I greatly apologize for any inconvenience caused. Please accept our sincere apologies. . Kindly allow me a minute or two to review your account and get back to you. . Thank you for being a great customer. We value your relationship. . I would be more than happy to look into your account to see why your account is restricted and guide you for the responsible team with their contact number. . thank you for being pleasure to talk with. I appreciate your time and patience. have a wonderful day. . etc
I agree that customers are not always right. However, we can’t handle each and every customer with a doubt. That would create a negative impact and customer would hung up. We need to believe what the customer says and we need to proceed with empathizing with the issue. If we don’t believe customers word and customer will certainly say that we are not helping them.
In some cases, we need to handle issues that fall under company policies. We need to be too smart to say no to the customers. We need extra soft skills to say no gently to the customers at this point.
In customer service, the points below would help to earn WOW customers:
Understand(Both issue and emotion) Empathize Personalize Ownership Resolve Exceed customer’s expectation Educate
I am a coach at a call center and we are trying to come up with different to present when we are unable to reverse a late fee for a customer. We are trying to come up with phrases that do not use the words “can’t” “unable” “won’t etc. We want to present this in positive way. Anyone have Ideas for me? I have created one to help relate to the customers and still present it in a positive way. I am looking for other ideas.
Here is what I currently use “I understand you are calling in today in regards to the late fee on your account , I have been in the same situation before so I understand how you exactly feel. At this time the late fee will remain on the account but what we can do is provide you with different methods to prevent this from occurring in the future (then provide options) (You have to use the right tone when relaying this to customers)
I am looking to hear others ideas in what they may use in the call centers
Tiny– If at all possible conf in the client. Don’t transfer. Customers when “polled” say that they build up more frustration from being transferred and having to repeat the problem then ANY other one thing.
What we do at our company is “Mr. Jones _empathy_ I unfortunately can not answer that question or resolve that concern, however I am not going to transfer you anywhere either. I am going to conf you with the department that can.” Before I do, what is your number just in case we get disconnected I personally will call you back.”
Once you have them Conf with the correct person. Simply excuse yourself from the call and move on to the next one.
This is the BEST webpage I have come across. So I am glad I came across this. Do you know how hard it was to find this “GEM:? Very hard!! Thanks so much to EVERYONE…
Sample Lead-Ins to Put a Caller On Hold • “Mr. Smith, can you please hold while I retrieve your file?” {pause for a response} “Thank you. I will be back in a minute.” {caller on hold} “Thank you for holding Mr. Smith. I can now help you…” • “Ms. Jones, I will check to see if Mr. Johnson is available to take your call. Can you please for a minute?” {pause for a response} “Thank you. I will be right back.” {caller on hold} “I’m sorry for the inconvenience. Mr. Johnson is not available right now. May I have him call you back?”
Hi thank you for all your comments…it helps a lot..Now Showing some loyalty statements to the customer let´s say that the customer is not upset and during the call you could handled a good call but at the end of the call you say a loyalty phrase such as “Mr.jones we appreciate a lot the time you have been with the company and we thank you for the opportunity you gave us to provide you our services, we hope we can serve you for many more years”…customer was thankful and he said -“I appreciate a lot you beautiful words but I have been about to leave the company because of xx issue with the service..I’m just waiting for contract expiration to go”…I would like to see some comments about loyalty phrases and any way to say them…and what to say if a customer say something like my customer said. Waiting for answers.. Thank you all.
Can anyone Help me with following “inbound Call Handling Phrases for Appointment Setting”, if there’s any mistake?
——————————- QUESTIONS TO BE ASKED AT INBOUND APPOINTMENT:
Thanks for Calling ABC Air Conditioning how may i help you ? If someone says that he’s looking for an air conditioner. Reply: OK sir, what we can do we can send our home comfort advisor at your doorstep, he will give you the estimate for that and this appointment would be free of cost. So can i have your name please? and your contact number is? Do you have any alternative number? And your address? is this a town house or a single one? and you are looking for an Air Condition Right ? (Good) How old is your house? and the age of your existing air conditioner? may I know the size of your house? OK sir which date and time is convenient for you? Let me check my database, please be online. OK sir we can visit on Between . is that convenient for you? ——————————-
When asked, “how are you doing?” never just say ‘good’ that is boring and almost expected. Instead, get creative with it, use these different words(with a smile of course)- wonderful excellent terrific splendid marvelous fantastic phenomenal fabulous magnificent
1. Definitely 2. Surely 3. Absolutely 4. Certainly 5. Fantastic
with my little experience in the call center industry, the use of positive words are very important. the concern here however is, knowing when, where and how to use them. for me, knowing your caller is very important.i.e if the caller is an intellect or an average person. for an intellect, the words above may be an exaggeration but to an average person it will be appropriate.
Hello, everyone.
I work as a customer service representative for a bank. I want to excell my performance in assisting our clients. I am not good at suggesting things to someone. I want to learn something from everyone. If you could teach me some words and sentences to use while assisting our clients, that would be great. That’s for chat support. Thank you all. Have a nice day.
Welcome to xxx chat support. My name is Vernon. How may I assist you today?
Hello, xxx. A very good morning to you!
It’s a pleasure to have you onchat today.
May I place your chat on hold for a minute to check this for you?
Thank you for your time and patience.
Your satisfaction is our first and the top priority. Have I completely resolved/answered all your queries/questions today?
You are most welcome. It’s my pleasure assisting our clients.
we appreciate your business with us.
Xxx ,if you’re happy with my efforts to assist you, end this chat session and take a brief survey based on my assistance.
Please feel free to contact us anytime round the clock.
Have a pleasant day.
These are the sentences we use for most of the clients. We may change these depending on the client’s response and query.
Treat every single Customer, as if he/she signs your paycheck, coz they really do………….!!
I hope it will be helpful.. just want to share something..
When you are talking to your customer, of course there are five forbidden phrases: 1. Don’t say the word…”I DONT KNOW” 2.) Dont say the word “we can’t do that.” 3.) Dont say NO to your client. 4.) If you are getting in a situation that you can’t really handle, dont’t say negative responses to the customer. It should be always POSITIVE and DIRECT TO THE point and well organized. 5.) Don’t say ” JUST A SECOND” .. you have to say something positive again just to make sure that your customer will not really offend.
Handling every call is like riding on a bike we need to be balance..PATIENCE is ALWAYS A VIRTUE!
There are some interesting points here – and the use of positive language does have a really vital point to play in customer communications.
However I can’t help feeling that some of the phrasing and words recommended here aren’t appropriate for everyday conversations.
In particular the use of the word ‘surely’ simply wouldn’t sit right with most callers – who wouldn’t use (or be used to hearing) the word ‘surely’ in the context of ‘You will surely be able to enjoy…’.
There are other words and phrases that would sound more natural and less bossy. For example ‘I’m hoping you’ll really enjoy…’.
Never tell the customer what they should be thinking or feeling – just point them in the right direction to get there…
– i understand how frustrating that might be – i understand how inconvenient that must be – i know that could be frustrating – i understand how you feel
-It is unfortunate that. -I truly empathize that. -I sympathize with your situation/disappointment..
Empathy acknowledgement, ownership.
@Ram what works for me when I resolved the issue
“I hope in a way I was able to help you out with the concern.”
(if cx asks do I need to click on yes?)
“Any feedback will do.”
“I was happy that I was able to assist you for today….”
@Lyndsey: warn the customer.
Acknowledge the problem: I understand the frustration that you face right now, I am trying my very best to help you out. (add if customer is shouting) You do not need to be angry.
(Do not overly apologize) I do apologize is better than I’m sorry
We do not tolerate profanity, I will be terminating the call.
This is a second warning, I will be terminating the call if you will still use profane language.
This is the last warning. Thank you for calling.
This was an enjoyable read. Its all about positive words!
being a newbie, i’m getting my spiel here 🙂 God bless
thank you for this spiels it helped me much
These tips are really great, I always highlight the important of language to the team I manage. I manage a call centre that deals mainly with customer queries. We often over look how powerful words are and how they can completely change positive communication with a person to a negative exchange when words are chosen wrongly. I found the following resources really helpful when doing some refresher customer service training with staff I know have these 5 do not say words displayed around the office. goo.gl/dzSM9b
The Customer Is NOT Always Right, But The Customer Is All We’ve Got!
Combined ideas, knowledge, curiosity and experiences result to an amazing web page that everyone must read on. Congratulations to the creator of this. Thanks to all accommodating contributors. And lucky to us who were able to read this for free!
I totaly agree with the post. We can always translate the negative phrases to positive. For example,
Why not? → Sounds good.
No problem → Definitely!
Can’t complain → Everything’s going well, thanks.
I’m exhausted → I need a rest.
I’m going to forget → I’ll make sure I set a reminder.
It will not be delivered on time → It will be delayed.
Constructive criticism → Constructive Feedback.
Please hold → One moment, please
By using this idea of positive responses we can have a cumulative impact on the customer.
Nice set of words to translate negative phrases
Paraphrasing establishes trust, lowers resolution time, and creates goodwill for maximum customer service success.
Using positive phrasing in your customer service language can help provide the great experience your customers expect so you can keep them on your roster. Here are some excellent customer service phrases to add to your daily conversations.
Customer Service Phrases to Use for a Positive Customer Experience. These are the words and expressions that can create customer satisfaction and elevate a routine customer interaction into something more—something that leaves a lasting impression.
Paraphrasing a customer ' s problem to the customer is helpful for a few reasons. First, it shows them you were listening when they explained their problem. Second, it allows them to correct you if you've misunderstood the problem.
A discussion on the best positive words, phrases and empathy statements to improve your call centre’s customer service - Useful for positive scripting.
- business plan
- course work
- research paper
Neue Luxus-Eskapaden mit „Die Geissens“ in 2024: Alles, was Sie wissen müssen!
By: Author HeimKinoFan
Posted on Januar 4, 2024
Categories News
Inhaltsverzeichnis
In 2024 begeistern „Die Geissens“ erneut mit glamourösen Erlebnissen auf RTL2. Diese Informationsquelle bietet alle Details zum Start, den Ausstrahlungsterminen, Übertragungen und Wiederholungen der neuen Folgen.
Über das Phänomen „Die Geissens“
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Wer sind die Stars der Show?
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Die neue Staffel der populären TV-Serie „Die Geissens“ startet 2024. Genauer gesagt, beginnen die noblen Abenteuer der Geissen-Familie am 8. Januar 2024 um 20.15 Uhr auf RTL2 mit der ersten Folge der neuen 22. Staffel.
Blick auf die Ausstrahlungstermine von „Die Geissens“ 2024
Nach dem Auftakt der neuen Staffel am 8. Januar 2024 werden die neuen Folgen wöchentlich ausgestrahlt. Jeden Montag können die Fans zwei neue Episoden des luxuriösen Lebens von Robert, Carmen, Davina und Shania genießen. Die genaue Anzahl der Episoden in Staffel 22 steht allerdings noch aus.
So sehen Sie „Die Geissens“ 2024 im TV und Stream
Die 22. Staffel wird auf RTL2 im linearen Fernsehen ausgestrahlt. Wer die Realitätsshow sehen möchte, braucht nur zur passenden Sendezeit den Fernseher einzuschalten. Wer es digital bevorzugt, kann die neuen Folgen von „Die Geissens“ auch live auf RTL+ verfolgen. Dazu ist ein Abonnement bei RTL+ notwendig, wobei das günstigste werbefreie Max-Paket derzeit 9,99 Euro monatlich kostet, sich aber im vierten Monat auf 12,99 Euro erhöht (Stand: Januar 2024).
Wiederholungen von „Die Geissens“ 2024: Alle Folgen im TV und Stream
Mindestens die ersten beiden Folgen der neuen Staffel werden im Fernsehen wiederholt: „Hysterie in Hamburg – Teil 1“ und „Hysterie in Hamburg – Teil 2“. Darüber hinaus können alle Episoden bis zu 30 Tage nach der Erstausstrahlung auf RTL+ kostenlos aufgerufen und danach im kostenpflichtigen Premiumbereich von RTL+ abgerufen werden.
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Indigo star position + schiffsdaten.
Indigo Star © Facebook Indigo Star
Indigo Star Schiffsdaten
Indigo Star aktuelle Position
Die jacht indigo star: eleganz auf hoher see.
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Die Jacht Indigo Star verkörpert den Höhepunkt des Luxus und der Eleganz auf hoher See. Mit ihrem außergewöhnlichen Design, ihrer erstklassigen Ausstattung und einem unvergleichlichen Service bietet sie ihren Gästen eine Erfahrung, die jeden Anspruch übertrifft. Ob für einen erholsamen Familienurlaub oder eine luxuriöse Feier auf See, die Indigo Star setzt neue Maßstäbe für maritime Exzellenz.
Was Kostet die Yacht der Geissens zur Miete?
Auf der Webseite „indigostar.de“ kann man die Yacht, während der Hauptsaison für 85.000 € zzgl. TVA + APA für eine Woche Buchen. Für Charter Anfragen können sie auf der Internetseite eine Anfrage senden.
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„Die Indigo Star brachte uns sicher zu jedem Fleck auf dieser Erde. Wir könnten uns keine verlässlichere Yacht wünschen.“ - Familie Geiss
Start your own Adventure – Indigo Star
Die Indigo Star wurde 1995 erbaut.
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Die Motorleistung der Indigo Star beträgt 2×1704
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Die Maße der Indigo Star:
Länge: 38 m Breite: 7.7 m
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15.9 / 13.3 Knoten
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Luxus-Yacht „Indigo Star“ – darum gehört das Schiff gar nicht den Geissens
Stand: 09.08.2024, 15:13 Uhr
Von: Sarah Isele
Die bekannte Luxus-Yacht der Geissens „Indigo Star“ ist oft bei ihrer Sendung im TV zu sehen. Doch nun stellt sich heraus, dass das Boot gar nicht der Familie selbst gehört.
Wer regelmäßig RTLZWEI schaut, wird diese Familie garantiert kennen. Die Geissens sind schrecklich glamourös – und auch schrecklich reich. Ihren Reichtum stellen sie gerne bei „Die Geissens – Eine schrecklich glamouröse Familie“ zur Schau und nehmen die Zuschauer mit auf ihre Reisen durch die Welt. Die Familie besteht aus Vater Robert, Mutter Carmen und den beiden Töchtern Davina und Shania. Auch die Yacht der Familie ist in vielen Folgen zu sehen und gilt schon als das „Wohnzimmer“ der Familie. Doch das Prunk-Schiff gehört ihnen gar nicht.
Luxus-Yacht gehört nicht den Geissens: Der Reichtum der Familie
Wer die Geissens kennt, weiß auch ganz genau, dass die Familie gerne mal mit ihrem Prunk prahlt. Dabei sollte man auch wissen, dass Vater Robert ein echter Self-Made-Millionär ist, da er bereits in den 80er Jahren zusammen mit seinem Bruder sein eigenes Mode-Label eröffnet hat, welches er neun Jahre später wieder verkaufte. Aber auch Carmen und die Töchter Davina und Shania bringen Kohle nach Hause – so sind die Geissens reich geworden .
Aucht gibt Papa Robert Geiss in einem Podcast des OMR preis: „Die 100 Millionen habe ich voll. Das ist die Rente, das ist die Basis, damit ich auch mit 70 noch ruhig leben kann.“ Tatsächlich ist, laut dem Wirtschaftsmagazin Business Insider , über die Zeit bei den Geissens ein Firmenimperium entstanden. Laut dem Magazin stecken die Geissens aber auch in Schulden in Millionenhöhe und auch die Yacht „Indigo Star“ scheint nicht der Familie selbst zu gehören. Ist alles also mehr Schein als Sein?
Luxus-Yacht gehört nicht den Geissens: Business Insider enthüllt Schuldenlage
Ein Bericht von Business Insider hat enthüllt, dass mehrere Firmen, an denen die Geissens beteiligt ist, in den Jahren 2019 und 2020 keinen Gewinn oder sogar Verluste gemacht haben, wodurch Schulden in Millionenhöhe entstanden. Dabei seien die Familie Geiss und ihr Privatvermögen aber nicht von einer Pleite bedroht. Robert Geiss gilt als cleverer Geschäftsmann, der in verschiedene Firmen investiert. Darunter auch in die CapBridge Ventures GmbH, die sich als Fehlinvestition herausstellte.
Die Frage, ob die Geissens doch nicht so reich sind, wie sie sich in ihrer RTLZWEI -Sendung geben, stellt sich nun. Insbesondere da nun enthüllt wurde, dass die Luxus-Yacht „Indigo Star“, die auch immer mal ein Hauptdarsteller der Show ist, gar nicht der Familie selbst gehört. Doch wem gehört das Prunk-Schiff?
Interessiert Dich bestimmt auch
Luxus-Yacht gehört nicht den Geissens: Schiff ist im Besitz der Ghost Shipping Company S.A.
Das 38 Meter-Boot kann bis zu 10 Gäste beherbergen und auch von Privatpersonen (Tagespreis rund 15.000 Euro) gebucht werden. Auf der Yacht ist ein fetter Werbe-Aufdruck von „Roberto Geissini“, der Modemarke von Rooobert. Auf der Homepage heißt es zum Fashion-Label: „Roberto Geissini ist ein exklusives Fashion-Label vom Besitzer der Indigo Star I: Robert Geiss.“
Wobei das Wort „Besitzer“ hier offenbar stark interpretierbar ist. Denn nach BILD -Informationen ist die Luxus-Yacht im Besitz der Ghost Shipping Company S.A. Der Firmensitz des Unternehmens liegt auf der Isle of Man, ein Steuerparadies zwischen Irland und dem Vereinigten Königreich. Robert Geiss besitzt Anteile an der Firma, doch wie hoch diese Anteile sind, ist unklar. (rah)
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Breaking news, mike lynch’s wife didn’t want to leave site of sunken sicily yacht without husband and daughter.
The wife of tech mogul Mike Lynch didn’t want to leave the scene of his sunken yacht without her husband and their teenage daughter before they were both later confirmed dead, according to a captain who helped rescue survivors during the Sicily storm.
Angela Bacares was so frantic to find her family she even hesitated getting medical help after getting out of the Bayesian during a ferocious storm that sank it, Karsten Borner told People Magazine.
“[Bacares] didn’t want to leave because her husband and her daughter were still down,” said Borner, who helped rescue the survivors after witnessing the tragedy from his own boat, the Sir Robert Baden Powell.
“She was picked up a little bit later because I asked the coast guard to take her as I thought she needed medical help. Then, over the course of the next two, three hours — [I] don’t know exactly how much later — the coast guards came and the rest of the Bayesian people went away with them.”
Lynche’s wife was among 15 people who escaped the 184-foot luxury yacht on Aug. 19 after a sudden squall of tornado-like waterspouts pummeled the superyacht, causing it to sink. Others saved included a mom and her 1-year-old baby.
It would take days to recover the bodies of the seven who died, including tech tycoon Lynch 59, and his 18-year-old daughter Hannah.
Borner said he noticed the weather rapidly deteriorating around 3 a.m. when his ship and the Bayesian were the only two out anchored off the coast of Porticello in Sicily.
“When things calmed down and the storm abated somewhat and the wind dropped a bit, we were looking around and couldn’t see the Bayesian anymore,” Borner told the magazine.
“We checked the AIS [automatic identification system], and we couldn’t see the Bayesian anymore. Two passengers and two crew members saw what looked like a whale in the water and realized afterwards it was the capsized boat,” he said.
“A moment later, I saw a triangle in the sea in a split second that the sky was lit up by lightning, and that must have been the bow of the ship while sinking over the stern.”
After witnessing the Bayesian sink, Borner and his first mate got onto a smaller boat, called a tender, and headed to where the Bayesian had been.
“We first found things floating in the water like cushions and chairs and stuff,” Borner said. “And then we saw a flickering light. This was a life raft with a light on the top. And they also waved at us with a torch.”
“So we went there, and then we found the crew and part of the passengers — 15 people in a 12-person raft, including a little baby,” he added.
What to know after a tornado sank the yacht Bayesian off the coast of Sicily:
- A superyacht capsized off the coast of Sicily after a tornado hit the area early Monday, killing seven passengers.
- British tech tycoon Mike Lynch was identified as one of the bodies pulled from the wreckage. His teenage daughter, Hannah, was the final one to be recovered.
- Lynch — known as “Britain’s Bill Gates” — had invited guests from Clifford Chance, a legal firm that represented him, and Invoke Capital, his own company, on the voyage, according to the Telegraph .
- Security camera footage shot from 650 feet from where the Bayesian sank Monday shows it disappearing.
- A rare and unexpected “black swan” weather event may have led to the Bayesian’s speedy demise , maritime experts say.
Borner and his crew took in the survivors, providing first aid, dry clothes and blankets to those in the raft.
The survivors also told Borner there were other passengers still missing, which led the tender to be sent out again.
“They looked around at sea and obviously didn’t find anything,” Borner said.
The other victims included the ship’s chef, Ricardo Thomas, New York City attorney Christopher Morvillo and his wife, Neda; and Morgan Stanley executive Jonathan Bloomer and his wife, Judy.
The exact cause of the yacht’s sinking remains unknown, however, Italian prosecutors are probing whether the actions of Captain James Cutfield, 51, may have led to tragedy.
Under maritime law, a ship’s captain assumes full responsibility for safety of the vessel, its crew, and all passengers.
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Captain Who Saw Sicily Yacht Sink Says Mike Lynch’s Wife Didn’t Want to Leave Scene Without Husband and Daughter
Borner says rescued passengers, which included Angela Bacares — whose husband Mike Lynch and daughter Hannah didn't survive — said there were still people inside
Courtesy of Karsten Borner
Karsten Borner, the captain of the Sir Robert Baden Powel l, recalls the weather deteriorating rapidly in the early morning of Aug. 19 when the Bayesian sank
He tells PEOPLE that he and his first mate located the survivors of the sinking aboard a raft
Borner says survivor Angela Bacares didn’t initially want medical attention following her rescue because her husband Mike Lynch and their daughter "were still not found"
The captain of a nearby boat who witnessed the Aug. 19 sinking of the luxury yacht amid a storm off the coast of Sicily says the wife of British tech billionaire Mike Lynch did not want to leave the scene until her husband and daughter were found.
“When things calmed down and the storm abated somewhat and the wind dropped a bit, we were looking around and couldn't see the Bayesian anymore,” Karsten Borner , the captain of the Sir Robert Baden Powell , tells PEOPLE. “We checked the AIS [automatic identification system], and we also couldn't see the Bayesian anymore. Two passengers and two crew members saw what looked like a whale in the water and realized afterwards it was the capsized boat."
“A moment later,” Borner continues, “I saw a triangle in the sea in a split second that the sky was lit up by lightning, and that must have been the bow of the ship while sinking over the stern.”
The Bayesian , a 183-foot craft carrying 22 people, was anchored off the coast of Porticello in Sicily when it was hit by a “violent storm” and sank, according to the Italian coast guard. The bodies of seven people, among them Lynch and his daughter Hannah, were later recovered from the sunken vessel.
Related: Could Open Hatches or a Large Mast Have Contributed to Sicily Yacht Sinking? What We Know So Far
Borner, whose boat was nearby, tells PEOPLE that he noticed the weather deteriorated very rapidly around 3 a.m. local time on Aug. 19.
“The weather turned very quickly and reached us even more quickly,” he says. “And the Bayesian was there at the time. It was anchored like us. We kept an eye on it. We had turned the engine on to maintain our position in case the anchor didn’t hold and were carefully watching it to keep at a distance from it as well. We were the only two ships out in the bay.”
According to Borner, the weather turned into heavy rain, wind and lightning for a brief period. Then, the captain and his crew saw the Bayesian sink.
Never miss a story — sign up for PEOPLE's free daily newsletter to stay up-to-date on the best of what PEOPLE has to offer, from celebrity news to compelling human interest stories.
Borner and a passenger saw a red flare and then a white one. It prompted Borner and his first mate to board a tender, and they headed in the direction where the Bayesian had been. “We first found things floating in the water like cushions and chairs and stuff,” Borner continues. “And then we saw a flickering light. This was a life raft with a light on the top. And they also waved at us with a torch.”
“So we went there, and then we found the crew and part of the passengers — 15 people in a 12-person raft, including a little baby ,” he adds.
Related: Authorities Launch Manslaughter Investigation After Identifying the Victims of Sicily Yacht Tragedy
Borner also noticed four injured people, including Lynch's wife and Hannah's mother, Angela Bacares. “This was after the storm had passed,” he says, “because the wind appeared very suddenly out of the blue and it also stopped very, very quickly. When it passed, it was quiet again. And that’s when we were able to go out to search.”
He learned that the crew of the Bayesian gave first aid to those in the raft. The yacht survivors later boarded his ship, and his crew took care of them. “We helped them with bandages and stuff, and dry towels and a blanket for the baby,” Borner says. “We also handed out blankets to everyone and dry clothes and so on.”
ALBERTO PIZZOLI/AFP via Getty
The captain tells PEOPLE that he was busy contacting the coast guard and urging for medical help. “The coast guard hadn't arrived yet at that point,” Borner says, “but when we came back with the survivors, they had already been on the VHF radio and were asking for news of the Bayesian as they too noticed it had disappeared. It took some time for them to arrive, as they have one small in Porticello and the rest came from Palermo and elsewhere.”
The survivors told Borner there were still people inside the capsized yacht, which led the tender to be sent out again. “They looked around at sea and obviously didn't find anything,” Borner says.
Related: Friends Pay Tribute to Hannah Lynch as 6th Body Recovered from Sunken Sicily Yacht: 'Beautiful Soul'
Borner says that the injured survivors were taken by the Italian coast guard and brought to waiting ambulances.
“[Bacares] didn't want to leave because her husband and her daughter were still down," he adds. "She was picked up a little bit later because I asked the coast guard to take her as I thought she needed medical help. Then, over the course of the next two, three hours — [I] don't know exactly how much later — the coast guards came and the rest of the Bayesian people went away with them.”
The exact cause of the yacht’s sinking remains unknown and there are several theories about what contributed to the disaster.
Ambrogio Cartosio, the Chief Prosecutor of Termini Imerese, announced on Aug. 24 that authorities were launching manslaughter and negligent shipwreck investigations in connection with the sinking.
Meanwhile, the yacht’s captain, James Cutfield, 50, of New Zealand, had been interrogated for the third time by prosecutors, PEOPLE previously reported.
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Read the original article on People .
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The 5 tragic minutes that sank a superyacht
PORTICELLO, Italy — Survivors of a storm that sank a superyacht off Sicily recounted their ordeal to one of the doctors who rushed to their aid, with some saying it took mere minutes for the 180-foot ship to go down.
Dr. Fabio Genco, head of the Palermo Emergency Medical Services, told NBC News on the phone Thursday that he arrived in the seaside village of Porticello before dawn Monday, about an hour after the $40 million Bayesian sank in the violent and sudden storm.
Of the 22 people onboard, 15 survived despite storm conditions and darkness, climbing onto a lifeboat before being rescued by a nearby sailboat. The crew members have made no public statements so far, though some have been interviewed by investigators.
“They told me that it was all dark, that the yacht hoisted itself up and then went down,” Genco said, recounting what the survivors told him. “All the objects were falling on them. That’s why I immediately made sure, by asking them questions, if they had any internal injuries,” he said.
It appears they had just minutes to abandon the sinking ship, Genco said.
“They told me that suddenly they found themselves catapulted into the water without even understanding how they had got there,” he said, “And that the whole thing seems to have lasted from 3 to 5 minutes.”
Giovanni Costantino, CEO of The Italian Sea Group, which owns Perini Navi, the Bayesian's shipbuilder, told Sky News that there were no flaws with the design or construction of the yacht. He said their structure and keel made boats like that “unsinkable bodies.”
In an interview with the Italian newspaper Corriere della Sera, he disavowed responsibility, blaming instead the actions of the crew. “Mistakes were made,” he said.
Genco said one of his colleagues who arrived at the scene before him initially thought that only three people survived, but the coast guard reported there were other survivors and more emergency services were called in.
When Genco arrived, he found scenes of panic and despair.
“Unfortunately, we are used to such panic scenes because we are used to the shipwrecks that happen on Lampedusa ,” Genco said, referring to the island southwest of Sicily, where the wreckage of boats carrying migrants on the sea journey from North Africa to Italy are often found .
Six of the passengers were declared missing Monday, and by Thursday, the bodies of five had been recovered from the wreck , some 160 feet underwater.
Among those who survived is Angela Bacares, wife of the British tech mogul Mike Lynch , whose body was recovered Thursday.
Another survivor has been identified as Charlotte Emsley, 35. She told the Italian news agency ANSA that she had momentarily lost hold of her year-old daughter, Sofia, in the water but managed to retrieve her and hold her over the waves until a lifeboat inflated and they were pulled into safety.
Dr. Domenico Cipolla at the Di Cristina Children’s Hospital in Palermo is also part of a team of medical professionals treating the shipwreck survivors. He told the BBC on Wednesday that Emsley and her daughter, as well as the father of the child, who Cipolla said also survived, are continuing to receive psychological help.
“Psychological support was constant and is constant even today, because basically it is the wounds of the soul that are the most in need of healing in these cases,” Cipolla said.
Genco also told NBC News that he was especially concerned about the child. “She did not understand anything. She was soaking wet and cold,” he said.
Karsten Borner, the Dutch captain of the Sir Robert Baden Powell, a yacht that was anchored near the Bayesian, said by phone Wednesday that he saw a thunderstorm come in at around 4 a.m. local time (10 p.m. ET) Monday, followed by what looked like a waterspout, a type of tornado that forms over water.
The International Centre for Waterspout Research noted on X that there was a “waterspout outbreak” off Italy on Monday, the day the Bayesian sank.
“I turned on the engine and made maneuvers so that we wouldn’t collide with the Bayesian, which was anchored about 100 meters from us,” Borner said. “Then all of a sudden it disappeared. Then the wind calmed down, we looked around and saw a red flare.”
Borner said he got into his boat’s tender and saw a life raft with 15 people on it. Members of the crew were administering first aid.
“I don’t know why it sank so quickly, but it may have something to do with the mast which was incredibly long,” he said. Questions have been raised about whether the mast was to blame for the accident as tall masts, even with the sails down, have more surface area exposed to the wind, which can contribute to tipping a vessel in a storm.
The CCTV footage that emerged Tuesday showed the yacht’s 250-foot mast, believed to be one of the tallest aluminum sailing masts in the world, lashed by the storm as it appears to tilt to one side before disappearing.
Claudia Rizzo is an Italy based journalist.
Claudio Lavanga is Rome-based foreign correspondent for NBC News.
Yuliya Talmazan is a reporter for NBC News Digital, based in London.
Unglaublich!
Nach 15 jahren die gestohlene luxusuhr von robert geiss ist wieder da.
Kaum zu glauben, aber wahr!
15 Jahre nachdem ihm seine Audemars-Piquet-Uhr gestohlen wurde, kann Robert Geiss sie endlich wieder in den Händen halten. Wie es dazu gekommen ist, plaudert er jetzt in er ersten Folge von „Die Geissens – Der Podcast” aus.
Carmen Geiss erinnert sich an Einbruch: „Ich hatte so eine Angst”
Die Luxusuhr wurde Robert Geiss vor 15 Jahren bei einem Einbruch in Saint-Tropez gestohlen. „Die haben uns wohl mit irgendeinem Gas betäubt. Deshalb hatten wir am nächsten Tag Kopfschmerzen. Das war nicht der Rosé, das war das Gas“, erinnert sich der Unternehmer im Podcast „Die Geissens”. „Die sind uns von der Stadt hinterhergefahren. Die Alarmanlage funktionierte nicht in dem Haus” , weiß auch seine Frau Carmen noch genau. „Mein Gott, ich hatte so eine Angst.”
Denn Carmen glaubt die Einbrecher noch gesehen zu haben. „Ich wollte die Tür zumachen und habe dann Licht gesehen”, erinnert sie sich. Doch als sie aufgestanden sei, seien bei ihr „direkt die Lampen ausgegangen”.
L ese-Tipp: R -Ohr-bert Geiss knabbert Tochter Shania an
Robert Geiss musste fünf Jahre um seine Uhr kämpfen
Als Robert vor fünf Jahren ein Schreiben bekam, dass seine gestohlene Luxus-Uhr in Hong Kong abgegeben wurde, hoffte er die Uhr bald wieder in den Händen halten zu können. Offenbar musste der Dieb sie in Hongkong bei Audemars Piquet zur Reparatur bringen. Anhand der Seriennummer sei dort aufgefallen, dass das gute Stück zehn Jahre zuvor gestohlen gemeldet wurde. „Dann hab’ ich natürlich gedacht, in vier oder sechs Wochen werde ich sie wiederhaben. Wäre ein schönes Weihnachtsgeschenk gewesen” , erinnert sich Robert. Doch tatsächlich musste er fünf Jahre mit Anwälten kämpfen, um die Uhr zurück zu bekommen. Zum GLück hatte Carmen trotz all der Zeit, die inzwischen die Kaufbelege aufbewahrt hatte.
Lese-Tipp: „Nicht mehr in der Lage zu gehen” – So schlimm stand es wirklich um Carmen Geiss
Doch Robert kann dem jahrelangen Kampf auch was Gutes abgewinnen: „Das Gute daran: Sie haben sie generalüberholt. Sie ist wie neu, das muss man sagen” , freut sich Robert über seine neue, alte Uhr.
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Im video: so schlimm stand es wirklich um carmen geiss.
5 weitere Videos
Sorge um TV-Star
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Fans in Sorge
Carmen Geiss postet aus dem Krankenhaus
Knapp 12.000 Euro für üble Beleidigung
Carmen Geiss siegt gegen Rapper-Trio
Carmen Geiss kassiert Shitstorm!
Jetzt äußert sie sich zu den Vorwürfen
Das ging nach hinten los
Carmen Geiss' Corona-Beichte sorgt für Verwirrung
„Die Geissens auf RTL+
„Die Geissens – Der Podcast” gibt es ab sofort brandneu auf RTL+ . Alle zwei Wochen erscheint eine neue Folge. Und wer die berühmte Familie nicht nur hören, sondern auch sehen will – auf RTL+ gibt es auch alle Folgen von „Die Geissens” zum Nachschauen. (jve)
Carmen Geiss
Robert geiss, mehr zum thema.
DAS trägt sie also drunter... Carmen Geiss verdreht Fans mit diesem transparenten Kleid den Kopf
Shania Geiss über Gerichts-Urteil „Ich hoffe wirklich sehr, dass mir dieser Mann niemals begegnen wird!”
RTL ist live vor Ort Fake-Milliardär protzte mit Shania Geiss - Gerichtsurteil ist da!
Produktvergleiche, angebote und services, produktvergleiche.
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Gesichtscreme Test
Multivitamin Test
Wayfair Gutscheine
Wish Gutscheine
Baur Gutscheine
ManoMano Gutscheine
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Kreditkarte ohne Schufa
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Prepaid Kreditkarten
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RTL Partnersuche
RTL Kreditkarten Vergleich
RTL Jobbörse
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RTL Brandstore
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Partnersuche in Berlin
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Mit Privatjet und Hubschrauber: Kritik an die Geissens für Urlaubstrip – „Das Klima grüßt!“
Stand: 23.08.2024, 19:23 Uhr
Von: Florian Schwartz
Sie führen ein Leben in Saus und Braus. Aber Carmen und Robert Geiss scheinen mit dem Thema Umweltschutz wenig am Hut zu haben. Deshalb gibt es nun Kritik von einigen Fans.
Bodrum – Carmen (59) und Robert Geiss (60) schöpfen bei ihrem Luxusleben aus dem Vollen. Egal, ob teure Autos, ausgedehnte Shoppingtouren oder auch exklusive Urlaubsreisen – den Multimillionären scheint nichts zu kostspielig zu sein. Für ihr Jetset-Leben ernten die Geissens jetzt allerdings auch heftige Kritik.
Carmen und Robert Geiss sorgen mit Heli und Privatjet für Ärger bei den Fans
Auf ihrem Instagram-Account hat Carmen Geiss jetzt ein Video gepostet, wie sie bei ihrer Urlaubsreise nach Bodrum gerade aus einem Helikopter steigt. Dabei macht sich die 59-Jährige selbst über ihre geduckte Haltung beim Aussteigen lustig. Ihren Followern ist dagegen weniger zum Lachen zumute. Im Kommentarfeld hagelt es Kritik, dass die Millionärin mal wieder den Heli nutzt. „Ach wie schön, dass niemandem die Umwelt interessiert. So ein Heli fliegt ja bestimmt auch nur mit bissel Sprudelwasser oder Solarenergie“, kommentiert ein Fan zynisch das Instagram-Video.
Auch andere Stimmen aus der Online-Community werden laut und kreiden den Geissens mangelndes Umweltbewusstsein an. „Überall mit Helikopter fliegen, das ist nicht umweltfreundlich. Aber die Reichen dürfen das machen“, beklagt sich ein User. Während einige Fans „enttäuscht“ von den beiden sind, wird an anderer Stelle kurz und knapp gemahnt: „Das Klima grüßt!“ Ebenso kommt auch das Posieren vor dem Privatjet, mit dem es in die Türkei geht, bei den Fans nicht gut an.
Nachbarin schimpft: Der Heli von Carmen und Robert Geiss sorgt für Ärger
Doch auch das unmittelbare Umfeld von Carmen und Robert Geiss ist vom luxuriösen Jetset-Leben genervt. So ist auf einem weiteren Instagram-Video zu sehen, wie der bestellte Helikopter Mühe hat, das Grundstück der Geissens zu finden und eine perfekte Landung im Garten hinzulegen. „Dieses Mal hatten wir einen neuen Piloten, der nicht richtig wusste, wie und vor allem von welcher Seite man zu uns reinfliegt“, erläuterte Carmen Geiss die waghalsige Aktion.
Für das spektakuläre Landemanöver haben die Geissens allerdings gleich Kritik aus nächster Nähe geerntet. „Da hatte unsere Nachbarin zum Glück wieder einen Grund, uns maßlos zu beschimpfen“, erklärte Carmen. Doch die Millionärin wollte sich das nicht bieten lassen und kontert: „Aber jetzt habe ich auch mal geschimpft.“
Sie liebt es, es sich in den sozialen Netzwerken von ihrer besten Seite zu präsentieren. Doch jetzt sorgte Carmen Geiss mit einem Selfie für reichlich Unmut bei ihren Followern . Verwendete Quellen: instagram.com/carmengeiss, instagram.com/robertgeiss_1964
The yacht, crafted from GRP, is a common sight in Monaco and has traveled to locations like the Adriatic Sea and the southern Caribbean Sea. The Yacht Indigo Star is currently owned by German fashion entrepreneur, Robert Geiss. With an estimated value of $5 million, the cost of a yacht like the Indigo Star can fluctuate based on several factors ...
Robert Geiss und seine Familie sind bekannt für ihre Auftritte in der deutschen Reality-TV-Show „Die Geissens - Eine schrecklich glamouröse Familie", die ihrem luxuriösen Lebensstil folgt. Wie viel kostet die INDIGO STAR Yacht? Ihr Wert beträgt 5 Millionen Dollar. Ihre anfänglichen Betriebskosten betragen rund 0,5 Millionen US-Dollar.
Indigo Star ⚓ Verfolgen Sie die weltweite Position der Indigo Star Aktuelle Position Schiffsradar Robert-Geiss-Yacht. Kreuzfahrt-Newsletter KOSTENLOS! Wenn du ein Mensch bist, lasse das Feld leer: ... Was Kostet die Yacht der Geissens zur Miete? Auf der Webseite „indigostar.de" kann man die Yacht, während der Hauptsaison für 85.000 ...
Robert Geiss, co-founder of the German sports clothing retailer Uncle Sam, enjoys a lavish lifestyle, reflected in his ownership of the Indigo Star yacht and participation in the reality show, Die Geissens. Following the successful sale of Uncle Sam, Robert launched a new fashion brand, Roberto Geissini, which is gaining traction globally.
Robert Geiss' own Siar Moschini yacht, INDIGO STAR leaving Fort Lauderdale, Florida. INDIGO STAR is 38 meters long and can accommodate 10 guests with a crew ...
INDIGO STAR I. Mit 38m Länge, besitzt die Indigo Star I einer der größten Wohnbereiche für Yachten ihrer Klasse. Nach Beendigung der Weltreise, wartet sie nun darauf mit Ihnen einzigartige Erinnerungen zu schaffen. Ihr Browser kann dieses Video nicht wiedergeben. Dieser Film zeigt die "Indigo Star" während der Fahrt.
https://www.superyachtfan.com/superyacht/superyacht_indigo_star.html Robert Geiss is the owner of the yacht Indigo Star. Geiss is the founder of the clothing...
Die Geissens; Geiss TV GmbH; Roberto Geissini; Lifestyle. Indigo Star; Maison Prestige; Kontakt; Indigo Star „Die Indigo Star brachte uns sicher zu jedem Fleck auf dieser Erde. Wir könnten uns keine verlässlichere Yacht wünschen." ...
- Robert Geiss, owner. INDIGO STAR I offers generous accommodation for up to 10 guests. The yacht also has a cinema room. Features are the spacious main saloon and numerous seating and lounging areas on main, upper and sun deck. In addition, there are is a large selection of water toys on board. Including: jet skis, sea bobs, slide and diving ...
Robert Geiss (born 29 January 1964) is a German businessman and TV personality, best known for his show Die Geissens - Eine schrecklich glamouröse Familie, in which he enjoys his luxurious lifestyle together with his family. He is married to Carmen Geiss. Biography.
Robert und Carmen Geiss führen ein Leben in Saus und Braus. Wie es sich für Millionäre gehört, haben die Geissens natürlich auch eine eigene Yacht, die "Indi...
Robert Geiss (59) posiert vor der "Indigo Star". Die Luxus-Yacht ist seit 2013 immer wieder ein beliebter Drehort für die Reality-TV-Doku "Die Geissens". ... Auf "schiffsradar.org" zum Beispiel ist genau zu erkennen, wo auf der Welt die TV-Yacht der Geissens gerade unterwegs ist. Wer über das nötige Kleingeld verfügt, kann die "Indigo Star ...
Bayesian was a 56-metre (184 ft) sailing superyacht, built as Salute by Perini Navi at Viareggio, Italy, and delivered in 2008. [9] It had a 72-metre (237 ft) mast, one of the tallest in the world. The yacht was last refitted in 2020. [10] It was in the legal ownership of Angela Bacares, wife of the technology entrepreneur Mike Lynch. [11] [12] It was at anchor off the northern coast of Sicily ...
912K Followers, 316 Following, 2,483 Posts - Robert Geiss (@robertgeiss_1964) on Instagram: "TV Show: Die Geissens ⚜️ Fashion Brand: @robertogeissini Real Estate: @diegeissensrealestate"
German TV personality and entrepreneur Robert Geiss' house is a lavish property in St. Tropez, France. The house is featured on his reality show Die Geissens which documents his family's extravagant lifestyle. The property is dense with art, including pop art installations of Star Wars and Batman imagery. Robert Geiss' net worth is $100 ...
Luxus-Yacht „Indigo Star" - darum gehört das Schiff gar nicht den Geissens. 09.08.2024, 15:13 Uhr. Von: Sarah Isele. Die bekannte Luxus-Yacht der Geissens „Indigo Star" ist oft bei ...
Die Geissens Robert Geiss News Das war's! Robert Geiss muss sich von seiner 38-Meter-Yacht trennen 26.08.2023 07:42 44.700. ... Die 38-Meter-Yacht ist DAS Aushängeschild des Multimillionärs und seit 2013 auch immer wieder in der eigenen Reality-Doku "Die Geissens" zu sehen. Der Dampfer hat schon so einige Seemeilen auf dem Buckel.
Die zentralen Thesen. Robert Geiss, Mitbegründer des deutschen Sportbekleidungshändlers Uncle Sam, genießt einen verschwenderischen Lebensstil, der sich in seinem Besitz der Indigo Star-Yacht und seiner Teilnahme an der Reality-Show „Die Geissens" widerspiegelt. Nach dem erfolgreichen Verkauf von Uncle Sam gründete Robert eine neue ...
instagram.com: Profil von Robert Geiss; bild.de: "Geissens Yacht in den Sand gesetzt!" Shopping Anzeigen. Neueste Artikel. Sportformat wird verschoben. ARD ändert am Donnerstagabend das Programm ...
Lynche's wife was among 15 people who escaped the 184-foot luxury yacht on Aug. 19 after a sudden squall of tornado-like waterspouts pummeled the superyacht, causing it to sink. Others saved ...
Du wolltest schon immer wissen, wie es in unserer Yacht aussieht?Jetzt hast Du die Möglichkeit, tiefe Einblicke in unser schwimmendes Hotel zu werfen. Wir wü...
Built by Italian shipbuilder Perini Navi in 2008, the U.K.-registered Bayesian could carry 12 guests and a crew of up to 10, according to online specialist yacht sites.
Karsten Borner, the captain of the Sir Robert Baden Powell, recalls the weather deteriorating rapidly in the early morning of Aug. 19 when the Bayesian sank. He tells PEOPLE that he and his first mate located the survivors of the sinking aboard a raft . Borner says survivor Angela Bacares didn't initially want medical attention following her rescue because her husband Mike Lynch and their ...
EInbruch bei den Geissens; Shania Geiss: Sie bewaffnete sich mit einem Messer; Darum hatten die Einbrecher keine Chance; Die Geissens sind mit ihrem gleichnamigen Podcast "Die Geissens" auf RTL+ aus der Sommerpause zurück und haben Dramatisches zu berichten. So erzählen Töchter Shania und Davina angesprochen von Papa Robert auf die Frage, was sonst noch so passiert sei, von einem ...
Karsten Borner, the Dutch captain of the Sir Robert Baden Powell, a yacht that was anchored near the Bayesian, said by phone Wednesday that he saw a thunderstorm come in at around 4 a.m. local ...
Kaum zu glauben, aber wahr! 15 Jahre nachdem ihm seine Audemars-Piquet-Uhr gestohlen wurde, kann Robert Geiss sie endlich wieder in den Händen halten. Wie es dazu gekommen ist, plaudert er jetzt ...
Carmen und Robert Geiss sorgen mit Heli und Privatjet für Ärger bei den Fans ... Auch andere Stimmen aus der Online-Community werden laut und kreiden den Geissens mangelndes Umweltbewusstsein an ...
Carmen und Robert sind im zweiten Frühling! In Miami schippern sie auf der Donzi, wie früher ohne Töchter, Richtung Keys. Doch ist das so lange vermisste Boo...
Die Geissens melden sich mit alarmierenden Nachrichten: Einbrecher wollten sich Zutritt zu ihrem Zuhause verschaffen. Die Töchter erlebten den Vorfall vor Ort mit. Seit 2011 geben Robert und ...
the best american essays 1999
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The Best American Essays 1999
. houghton mifflin harcourt (hmh), $27.5 (297pp) isbn 978-0-395-86054-0.
Reviewed on: 10/04/1999
Genre: Nonfiction
Paperback - 297 pages - 978-0-395-86055-7
Prebound-Sewn - 978-1-4177-1141-3
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IMAGES
COMMENTS
Mit 38m Länge, besitzt die Indigo Star I einer der größten Wohnbereiche für Yachten ihrer Klasse. Nach Beendigung der Weltreise, wartet sie nun darauf mit Ihnen einzigartige Erinnerungen zu schaffen. Ihr Browser kann dieses Video nicht wiedergeben. Dieser Film zeigt die "Indigo Star" während der Fahrt. Sie können ihn alternativ abrufen.
Ob für einen erholsamen Familienurlaub oder eine luxuriöse Feier auf See, die Indigo Star setzt neue Maßstäbe für maritime Exzellenz. Was Kostet die Yacht der Geissens zur Miete? Auf der Webseite „indigostar.de" kann man die Yacht, während der Hauptsaison für 85.000 € zzgl. TVA + APA für eine Woche Buchen.
Die aus GFK gefertigte Yacht ist in Monaco ein alltäglicher Anblick und hat Orte wie die Adria und die südliche Karibik bereist. Die Yacht Indigo Star ist derzeit im Besitz des deutschen Modeunternehmers Robert Geiss. Bei einem geschätzten Wert von $5 Millionen können die Kosten einer Yacht wie der Indigo Star aufgrund verschiedener ...
The yacht, crafted from GRP, is a common sight in Monaco and has traveled to locations like the Adriatic Sea and the southern Caribbean Sea. The Yacht Indigo Star is currently owned by German fashion entrepreneur, Robert Geiss. With an estimated value of $5 million, the cost of a yacht like the Indigo Star can fluctuate based on several factors ...
Robert Geiss' own Siar Moschini yacht, INDIGO STAR leaving Fort Lauderdale, Florida. INDIGO STAR is 38 meters long and can accommodate 10 guests with a crew ...
Wir könnten uns keine verlässlichere Yacht wünschen." - Familie Geiss. Indigo Star Video. Start your own Adventure - Indigo Star. Baujahr. Die Indigo Star wurde 1995 erbaut. Motorleistung. Die Motorleistung der Indigo Star beträgt 2×1704. Länge und Breite. Die Maße der Indigo Star:
Die Jacht "Indigo Star" ist in der TV-Serie "Die Geissens" immer wieder zu sehen - doch offensichtlich gehört sie der Familie gar nicht...
Buchung. Roberto Geissini. Roberto Geissini ist ein exklusives Fashion Label vom Besitzer der Indigo Star I: Robert Geiss. Die Yacht ist das Spiegelbild aller Facetten von Roberto Geissini. Der unvergleichliche, roughe Charme gründet in purem Luxus.
Die Geissens plötzlich bei Null! Carmen Geiss außer sich! „Indigo Star" ist 38 Meter lang und bietet Platz für bis zu 10 Gäste. Sie kann auch von Privatpersonen gemietet werden, wobei der ...
Uncle Sam's rapid growth led to a major buyout in 1995, with the Geiss brothers selling the brand for an estimated 140 million Deutsche Marks or US$ 190 million. Robert Geiss's Yacht. The luxury lifestyle of the Geiss family extends to the sea, with Robert and Carmen owning the magnificent Indigo Star yacht. Their love for the open waters ...
Die Yacht gehört nämlich gar nicht Robert Geiss privat, sondern der "Ghost Shipping Company S.A", an der Robert Geiss lediglich beteiligt ist. Unklar sind jedoch seine Anteile an dem Unternehmen.
Mannheim24. Promi & Show. Ab 85.000 Euro! Wie man die Luxus-Yacht der Geissens mietet. 04.04.2024, 12:02 Uhr. Von: Daniel Hagen. Die Geissens sind immer wieder mit ihrer Luxus-Yacht „Indigo Star ...
Bei Die Geissens handelt es sich um eine Serie aus dem Genre Doku-Soap, in der das Jet-Set-Leben des Millionär-Ehepaars Carmen und Robert Geiss sowie ihrer Töchter Davina Shakira und Shania Tyra ...
Neues Geschäftsfeld für „Die Wollnys" - Loredanas Sohn Aurelio(1) involviert ... Die Geissens-Yacht bietet Platz für bis zu 10 Personen und verfügt über insgesamt fünf Kabinen. (sik)
Robert und Carmen erspähten den Luxus-Liner, als sie selbst gerade mit ihrer Yacht den Hafen des Stadtstaates an der französischen Mittelmeerküste verließen. Carmen war sogleich schockverliebt: "Ich finde diese Leistung, die diese Designer da hingelegt haben, einfach der Burner!" Die Geissens Carmen Geiss auf 180: Peiniger von Tochter ...
Die Geissens erwarten Oma Margret und Opa Reinhold auf ihrer neuen Yacht. Vor dem Besuch hat Robert Geiss jedoch richtig Bammel. Seine Töchter prophezeien sogar: «Das nimmt heute kein gutes Ende.». Familie Geiss erwartet in Dénia, Spanien, besonderen Besuch. Die Grosseltern Margret und Reinhold sind auf dem Weg zur neuen Yacht der Familie.
Die zentralen Thesen. Robert Geiss, Mitbegründer des deutschen Sportbekleidungshändlers Uncle Sam, genießt einen verschwenderischen Lebensstil, der sich in seinem Besitz der Indigo Star-Yacht und seiner Teilnahme an der Reality-Show „Die Geissens" widerspiegelt. Nach dem erfolgreichen Verkauf von Uncle Sam gründete Robert eine neue ...
Luxus-Yacht „Indigo Star" - darum gehört das Schiff gar nicht den Geissens. 09.08.2024, 15:13 Uhr. Von: Sarah Isele. Die bekannte Luxus-Yacht der Geissens „Indigo Star" ist oft bei ...
INDIGO STAR I. Für alle charter anfragen. Deine E-Mail. Deine Nachricht. Indigo Star. Indigo star position + schiffsdaten. Indigo Star © Facebook Indigo Star ...
Staffel voller Yachten, Traumferien und Luxusproblemen. ... Wann starten die neuen Folgen von „Die Geissens" 2024? Die neue Staffel der populären TV-Serie „Die Geissens" startet 2024. Genauer gesagt, beginnen die noblen Abenteuer der Geissen-Familie am 8. Januar 2024 um 20.15 Uhr auf RTL2 mit der ersten Folge der neuen 22.
Indigo Star. Indigo star position + schiffsdaten. Indigo Star © Facebook Indigo Star. Indigo Star Schiffsdaten . Indigo star aktuelle position, was kostet die yacht ...
Indigo Star „Die Indigo Star brachte uns sicher zu jedem Fleck auf dieser Erde. Wir könnten uns keine verlässlichere Yacht wünschen." - Familie Geiss. Indigo Star Video. St
Indigo Star „Die Indigo Star brachte uns sicher zu jedem Fleck auf dieser Erde. Wir könnten uns keine verlässlichere Yacht wünschen." - Familie Geiss. Indigo Star Video. St