The Yacht Rigger
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107 15th Ave SE
Saint Petersburg, FL 33701
Old South East
Serving Saint Petersburg Area
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The Yacht Rigger LLC is a mobile sailboat rigging, marine hardware service and parts source based out of St Petersburg, Florida. We are dedicated to assisting you, the sailor, in all aspects regarding your sailboat’s rigging. We offer a mobile sailboat rigging service as well as a free online consultation service regarding online store purchases. Our online store functions as a local and international yacht rigging parts supplier. We specialize in all types of yacht rigging, whether your boat is for cruising or racing, our team provides a comprehensive unbiased service tailored around you and your vessel. Please check out our Services and About page for more info regarding what we do. …
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The Yacht Rigger is a one-stop business for all your marine rigging needs and more. We have had Stephen and his crew do a lot of work on our boat (a 42' sailing catamaran) including new standing rigging, running rigging, construction of a solar arch and tender lift system, custom made solar panels, installation of solar controllers, custom made dive tank holders, increased the length of our rode and replaced the bridle. We even needed some aluminum welding done and Stephen was more than happy to do it for us. Stephen is a man of integrity and a complete professional who loves his work and works tirelessly to see the project completed and ensure the customer is happy. He is now our go-to guy for all of our boat work. I cannot recommend The Yacht Rigger highly enough and we are thrilled with all the improvements he has done to our boat.
Construction of the solar arch.
Installing the solar arch.
As you can see in Google reviews these guys have amazing reviews but as my other reviews show, I review based on the details of my own experience, not others. I wanted them to replace the rigging but also do additional and related work that that Yacht Riggers ultimately broke up into three different projects: replace all standing rigging, replace all chain plates, and install a bow roller for my 55 lb mantus anchor on my 30 ft Pearson. Before going into the details of the execution it should be noted that I value communication before, during, and after the project above all else. What I mean by this is that I will let so many mistakes and lapse in project planning and foresight slide in the presence of good and consistent communication, not just with me, but with each other as well. I would say poor Internal communication is the primary motivation behind the three stars. Initial contact/planning: I need to mention that I initially contacted Yacht Riggers in January 2021 and that all work has been verified complete June 16th 2021, it should be noted that actual work commenced March 1st. So please understand this could have been due to a backlog. If you consider the amount of time to complete from initial contact it took 6 months. If you consider the amount of time to complete from the start of work it took 2.5 months. This is not as bad as a kitchen remodel of mine that took a year and a half (see 5280 google review) :-) Communication/follow up: From a communication standpoint here is what I experienced. They only reply to emails once a day, you must leave a message if you call and they will respond with the same cadence as emails, once a day. Please note, I found this to be typical, not every time, as there were certainly exceptions. Here's the three star part of this review; towards the beginning of the project to about the middle, the participants in the project had a lot of internal communication problems. This tapered off significantly towards the end as I think they were finding too many things being missed that ultimately dug into their profits, so it was remedied. I told them that I wanted a 55 lb mantus (purposefully oversized for the boat as I wanted more weight on the ocean floor when anchoring). I communicated this through phone and email at least four times throughout the process and they forgot that detail at least three times. This tells me that if there was a project plan that the size of the anchor was not taken into consideration, noted, or integrated as they ran into problems with the size when they ordered the new anchor roller. They had physically been on/in the boat more than enough times to make a qualified assessment. They even disconnected the bow pulpit for the dry fit in anticipation. The reasons they gave for why the anchor wouldn't work was based on a visual assessment after they had ordered hardware, performed welding work, and put in man hours. While I was credited labor I was not credited all of it, again, for something that could have been assessed by qualified personnel with many years of experience behind them. The problem was it wasn't communicated that the anchor was 55 lbs. they even tried to tell me they didn't know and I countered they did know and it was mentioned (and acknowledged) in several emails. They had not shared the information internally, this is a recurring theme with them on this project. For the rigging work they gave me an estimate of 7000 and the final invoice was 4378. I mean, that's pretty off. People might say, "yeah but it's in your favor". Ok, but it's an in accurate estimate by any standard. They did better with the chainplate and bow work. I asked them not to go over 4000 and they hit 200 over before taxes...it's fine. My total for the rigging, chainplates, and anchor roller install was 8935. Because of the poor planning on the bow work they gave me the mantus anchor for half price. Works for me. The poor internal communication is my only real beef. The work was good, some had to be redone but nothing that was a big deal. A windex bolt came loose, there was a chain plate leak, lack of proper planning caused loss of time and labor hours, and at one point the fuller drum wasn't secured in high winds and scratched and scuffed my deck. I like Yacht Rigger's enthusiasm but wish there was more of a project management mentality with their execution. By all accounts, they are the best in the area. I only hope my review serves to help people anticipate communication problems that could arise with this team.
The go-to riggers in West Florida, hands down. The entire team is not only knowledgeable, but potentially the highest integrity marine outfit you'll ever work with. They've expertly rigged my 46' cruising cat and I've seen firsthand their work on other sailboats. Truly the best around.
I received a call from the company and although less than pleasant, and obvious they had read my review, they agreed to buy back a part bought because the first electrician they sent misdiagnosed the problem.
Sep 18, 2021
Hi James. Thankfully there are always two sides to a story. I'm glad I'm able to give our version. This might seem long winded but I feel it's necessary to be so that we can explain what happened here clearly - although I have told you this over the phone already. First off, yes, we did have a rather unpleasant conversation a few days ago, mostly I would say, due to you feeling the need to constantly curse at me, and while doing so accuse our team of committing fraud on the job. Back to the job in question. When you initially called in with wind instrument problems we sent out a team to replace the masthead anemometer (transducer) which is the most common cause of failure in these systems. This did not solve the issue, so we sent out an electrician to test the rest of the system. The electrician (whom you are incorrectly accusing of incompetence), followed Raymarine tech support guidelines in troubleshooting the unit, and based on their live feedback, was under the impression your head unit had a bad ground. Once you supplied the new head unit it became apparent this was not the case - electrical fault finding in electronics is tricky at best. We did not charge you for a single minute of the first electricians time (two call-outs) as we realized the diagnosis was incorrect and it would be unfair to do so. The second electrician used a different technique, and established an issue with the internal mast wiring. So we returned and replaced the mast wiring. Once this was done, we plugged in your old transducer (which I now realize you are accusing us of switching out with another, bad unit because we didn't label the unit to your liking) and it still didn't work. We double checked the mast base connections, and it still didn't work - so we plugged in the new transducer, and it worked. So both the wiring and the transducer had faults. This is where we dive into the realm of perception vs reality. During our phone conversation you accused our guys of deliberately disconnecting the mast base wiring during the test of the old transducer, and then sneakily reconnecting the wiring when we plugged in our transducer. First off, this is simply offensive. Secondly, this would be a very foolish fraud model as we only make a few dollars on a transducer like that due to the incredibly low margins on electronics. In other words, besides it being immoral behavior, there's no incentive to do so. You continue to maintain that the first electrician was "incompetent" and cost you $220 due to you buying the head unit on eBay. I would have thought you would just place that item on eBay and re-sell it. When I brought this up you lamented that doing so was A LOT of work. Despite this not really being the case, when you expressed not wanting to do this I told you we would do it for you and just write you a check for the $220. This was done on Friday. We have still not received payment for the invoice sent to you for the work performed as of that Friday afternoon. I hope it arrives soon. At the end of the job, yes, it was higher than initially estimated, simply due to the fact that additional parts were bad and some additional labor required to replace them. When I went through the invoice with you line by line to establish which parts of it specifically you took issue with, all you would say was that we were incompetent fraudsters and wouldn't address any items specifically. I'm really not sure what else we could have doing here. Regards Stephen
I have used them before and they did a good job, but this last time was just awful. I had an electrical problem with my wind and direction gushed. They sent an electrician who did not have the correct parts and misdiagnosed my problem as the control head needed replacement. Since I have an older boat I had to find one used on eBay which I did for $220. That wasn't the problem so he contacted another guy who did have the right equipment and knowledge who found the real problem. The Yacht Rigger refused to honor the cost of replacement part I did not need and the eventual bill was about twice the estimate.
I needed a bigger anchor after dragging one night. I called the YR and they spent lots of time helping me decide on a Mantus M2. They delivered the anchor to my boat, helped my son get the crate lifted onto the foredeck, and provided great tech support about greasing the castle nut. I was concerned that I assembled the anchor wrong and they came out and took the anchor apart and reassembled the anchor, free of charge. Great company, great pricing, great customer service.
Sep 27, 2021
Thanks guys! Great working with you!
I have known and worked with these guys for many years. It is very difficult to be good at everything but I believe that these guys do a very good job with everything Boat related! Their knowledge and talent is refreshing in an industry that doesn't always have the best reputation. Completing difficult jobs in a very difficult time right now with Covid challenges, it's nice to have a company that you can count on like the Yacht Rigger
Hey Colin, Thanks very much for the review. Always good doing business with you guys.
I bought a new to me sailboat in oct 2020 and was told by my surveyor that it needed a new rig (all new standing rigging). This is where the yacht riggers come in, even though I was out of town they came to my boat and did an inspection. I was called by Stephen at the yacht riggers and told that my surveyor I was correct and that I didn need a new rig. This gave me the ability to use that during my negotiations for the price of the sailboat. I purchased at the end of oct, and had the sailboat to st Petersburg and getting the rig replaced by jan. I would say they were about a month out for repairs like this. I showed up the day of for the mast removal onetime and so was their crane operator (this is outsourced) they share space with a working yard. They removed the mast and allowed me to be apart of the process as much and or as little as I wanted. I participated a lot in and throughout the process. It took about a month before my mast was refurbished and all new standing rigging in place and a time scheduled for me to have it re-stepped. They also scheduled me with another person who was having theirs taken down to reduce the cost of the crane between the other boat and mine. This was prob a 200-300 savings for myself and the other boat. The job was finished fast and with great communication. I even had bought a new lamp for the mast but they had replaced it already and instead of charging me for the lamp I just gave them mine which I had ordered because I got it at a significant discount and they called it square no charge for the install etc etc. I also continued to use the yacht rigger during my next 2months in st Pete for a few more projects. I ordered from them a new Atlantic tower in a box. No fault to them the company had sent the next size up tower which at first was a pain for myself as I was installing it myself and was getting frustrated with the process because I could not figure out why it was still to large after following all instructions. I called and spoke with the yacht riggers about this and they figured out that it was in fact the wrong size for my vessel but would work as long as I did a few more things which would mean I actually have a beefier tower then I needed or paid for which isn't a bad thing. But without question one of the owners came over to my boat that day and helped me fix the problem giving me about 3 hours of their time which was prob about 8-10 hours of mine had I not had Brian helping me out. This lead to me getting my tower up the same day I started the project and now having a beefier setup for my new solar panels I was installing too. Brian who's amazing at welding also was able to help me with my heat exchanger. He was able to reconfigure the mixing elbow end of my heat exchanger which had blown a hole and was causing my engine to over heat and fixed in about a week for a few hundred dollars making the heat exchanger look and work like new. This compared to the 2300 dollars it would have cost for a new heat exchanger for my yammer was amazing. These guys seem to do it all and do it with a smile! This was by far a great experience with 99% of the stuff I needed being done on time and for under budget. I would go back to them in a heart beat!
in my 70 years in the industry they are literally the best people to work with in the industry!
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1351 Bay St. SE, St. Petersburg, FL 33701 Office: (727) 822-2886 Email: [email protected]
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